OH
Olga H
1 reviews | Active since Aug 2026
23 Aug 2026, 07:52
Worse service
I never had bad experience like metrofiber , every month after the 15 is network issues , no heads up or any communication from them , but you pay full amount ,I bought an extender but still no full coverage ,this my 4 month in space od 6 month same issue am enough
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
23 Aug 2026, 08:04Dear Olga,
Thank you for bringing your concerns to our attention. We understand your frustration regarding the recurring connectivity difficulties, limited Wi-Fi coverage and lack of proactive communication.
Your service history and current connection will be investigated to determine the cause of the repeated issues and assess the Wi-Fi coverage concerns, including the performance of the extender.
A representative will contact you directly to provide further assistance and feedback on the investigation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand your frustration regarding the recurring connectivity difficulties, limited Wi-Fi coverage and lack of proactive communication.
Your service history and current connection will be investigated to determine the cause of the repeated issues and assess the Wi-Fi coverage concerns, including the performance of the extender.
A representative will contact you directly to provide further assistance and feedback on the investigation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Aug 2026, 08:04
Official
Dear Olga,
Thank you for bringing your concerns to our attention. We understand your frustration regarding the recurring connectivity difficulties, limited Wi-Fi coverage and lack of proactive communication.
Your service history and current connection will be investigated to determine the cause of the repeated issues and assess the Wi-Fi coverage concerns, including the performance of the extender.
A representative will contact you directly to provide further assistance and feedback on the investigation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand your frustration regarding the recurring connectivity difficulties, limited Wi-Fi coverage and lack of proactive communication.
Your service history and current connection will be investigated to determine the cause of the repeated issues and assess the Wi-Fi coverage concerns, including the performance of the extender.
A representative will contact you directly to provide further assistance and feedback on the investigation.
Best regards,
Marilize
MetroFibre Complaints & Escalations
OH
Olga H's updateReviewer Update
25 Aug 2026, 10:09Good day
Thank you so much team ,fir getting back to me , my issue is resolved, am so happy
Thank you so much team ,fir getting back to me , my issue is resolved, am so happy
OH
Olga H's update25 Aug 2026, 10:09
Reviewer Update
Good day
Thank you so much team ,fir getting back to me , my issue is resolved, am so happy
Thank you so much team ,fir getting back to me , my issue is resolved, am so happy
MetroFibre Networx's replyOfficial
25 Aug 2026, 10:15Dear Olga,
Thank you for confirming that your connectivity issue has been resolved. We are delighted to hear that you are happy with the assistance and final outcome.
We have sent you a link via email to rate our service again. If you feel that your experience has improved following the resolution, we would appreciate it if you would consider updating your rating to reflect the assistance you received and the final outcome.
Your feedback is greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for confirming that your connectivity issue has been resolved. We are delighted to hear that you are happy with the assistance and final outcome.
We have sent you a link via email to rate our service again. If you feel that your experience has improved following the resolution, we would appreciate it if you would consider updating your rating to reflect the assistance you received and the final outcome.
Your feedback is greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Aug 2026, 10:15
Official
Dear Olga,
Thank you for confirming that your connectivity issue has been resolved. We are delighted to hear that you are happy with the assistance and final outcome.
We have sent you a link via email to rate our service again. If you feel that your experience has improved following the resolution, we would appreciate it if you would consider updating your rating to reflect the assistance you received and the final outcome.
Your feedback is greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for confirming that your connectivity issue has been resolved. We are delighted to hear that you are happy with the assistance and final outcome.
We have sent you a link via email to rate our service again. If you feel that your experience has improved following the resolution, we would appreciate it if you would consider updating your rating to reflect the assistance you received and the final outcome.
Your feedback is greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations