BG
Busisiwe G
1 reviews | Active since Nov 2018
11 Dec 2025, 09:22
Worse poor service you could offer ur paying clients
I pay monthly on the 15th Meaning 15th of one month till the next and ur team decides to suspend with wifi because 15th on the 8th so that means I only used the account for 23days instead of 30days
I'm pised off 😪 why is is my wifi off since the 8th December poor service today is the 10th of December yey my bill is due on the 15th my services are suspended though I paid 2 days ago still suspended my work is negatively impacted..who is going to compensate me on the last 2 says
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
11 Dec 2025, 09:54Dear Busisiwe Gabela
Thank you for bringing this to our attention. We understand the disruption this has caused and the impact on your work. Please be advised that we are actively investigating your account to determine why your service was suspended despite payment being received.
The matter is being escalated to the relevant department to ensure that your service is restored promptly and any discrepancies are addressed. Once the investigation is complete, we will provide you with a detailed update and guidance regarding any adjustments or compensation for the affected period.
We appreciate your patience while we work to resolve this issue as a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Dec 2025, 09:54
Official
Dear Busisiwe Gabela
Thank you for bringing this to our attention. We understand the disruption this has caused and the impact on your work. Please be advised that we are actively investigating your account to determine why your service was suspended despite payment being received.
The matter is being escalated to the relevant department to ensure that your service is restored promptly and any discrepancies are addressed. Once the investigation is complete, we will provide you with a detailed update and guidance regarding any adjustments or compensation for the affected period.
We appreciate your patience while we work to resolve this issue as a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
BG
Busisiwe G's updateReviewer Update
22 Dec 2025, 16:43Sibonisle thanks for common standard reply which clearly indicates that if I'm not called to close this matter is my last month with u guys I will leave this contract as I have stated for 2 years I pay every month on the 15 go and check my account so u found it okay to suspend my account on the 9th yet 15 till 15 I should be getting services ; what about my work so literally I paid double for the month since I had not reached the 15th ????????
U never called to even converse and get the correct judgements one side almost 2 weeks of the above response nothing else .
Is this the service that i give ur long standing clients ??????
U never called to even converse and get the correct judgements one side almost 2 weeks of the above response nothing else .
Is this the service that i give ur long standing clients ??????
BG
Busisiwe G's update22 Dec 2025, 16:43
Reviewer Update
Sibonisle thanks for common standard reply which clearly indicates that if I'm not called to close this matter is my last month with u guys I will leave this contract as I have stated for 2 years I pay every month on the 15 go and check my account so u found it okay to suspend my account on the 9th yet 15 till 15 I should be getting services ; what about my work so literally I paid double for the month since I had not reached the 15th ????????
U never called to even converse and get the correct judgements one side almost 2 weeks of the above response nothing else .
Is this the service that i give ur long standing clients ??????
U never called to even converse and get the correct judgements one side almost 2 weeks of the above response nothing else .
Is this the service that i give ur long standing clients ??????
MetroFibre Networx's replyOfficial
22 Dec 2025, 16:55Good day Busisiwe,
Thank you for your response and for taking the time to share your concerns.
We acknowledge the frustration caused by the service interruption, particularly given your long-standing payment history and the impact this had on your work. Please note that our MetroGo team has liaised with you regarding this matter, and the issue was addressed on 12 December. An urgent assistance and monitoring request was logged, and confirmation was received that this was actioned.
Your feedback regarding the timing of the suspension and the lack of direct engagement has been noted. This has been escalated accordingly, as service continuity and clear communication are important, especially where accounts are billed on a specific cycle.
The MetroGo team will be liaising directly with you should any further assistance or clarification be required to ensure this matter is fully resolved.
Thank you for bringing this to our attention.
Kind regards,
Sibonisle
MetroFibre Complaints Team
Sibonisle
MetroFibre Complaints Team
MetroFibre Networx's reply22 Dec 2025, 16:55
Official
Good day Busisiwe,
Thank you for your response and for taking the time to share your concerns.
We acknowledge the frustration caused by the service interruption, particularly given your long-standing payment history and the impact this had on your work. Please note that our MetroGo team has liaised with you regarding this matter, and the issue was addressed on 12 December. An urgent assistance and monitoring request was logged, and confirmation was received that this was actioned.
Your feedback regarding the timing of the suspension and the lack of direct engagement has been noted. This has been escalated accordingly, as service continuity and clear communication are important, especially where accounts are billed on a specific cycle.
The MetroGo team will be liaising directly with you should any further assistance or clarification be required to ensure this matter is fully resolved.
Thank you for bringing this to our attention.
Kind regards,
Sibonisle
MetroFibre Complaints Team
Sibonisle
MetroFibre Complaints Team
BG
Busisiwe G's updateReviewer Update
24 Dec 2025, 22:25My issue still not resolved Sibonisle is just giving basic feedback; I'm asking for the 5th time why was my internet suspended before the due date I paid last month 14 and I'm supposed to have full usage till the next month 14 accounting to 1month but my service was suspended before the 9th WHY
BG
Busisiwe G's update24 Dec 2025, 22:25
Reviewer Update
My issue still not resolved Sibonisle is just giving basic feedback; I'm asking for the 5th time why was my internet suspended before the due date I paid last month 14 and I'm supposed to have full usage till the next month 14 accounting to 1month but my service was suspended before the 9th WHY
BG
Busisiwe G's updateReviewer Update
24 Dec 2025, 22:27And what about the credit on those does that u negligently suspended my account with ; why can't you as a service provider take responsibility on ur inefficiencies!
BG
Busisiwe G's update24 Dec 2025, 22:27
Reviewer Update
And what about the credit on those does that u negligently suspended my account with ; why can't you as a service provider take responsibility on ur inefficiencies!
BG
Busisiwe G's updateReviewer Update
30 Dec 2025, 03:07Hi Sibonisile
U took shortcuts and never made sure that u follow through with the sequence of events neither did u ensure as ur 2 above response that I am called , as a service provider u are giving low service standards.
1- Why hasn't anyone called me
2 -Why are u not telling the truth on a national platform that can be viewed by others that the matter was addressed on the 12th
3- U still yet to tell me why was my service disconnected before my due date
4- What about my credit on the forfeited days
Can I have urgent response on the 4 items as u are taking me pillar to post and I will escalate this further till it reaches Snr management and action taken.
Regards
U took shortcuts and never made sure that u follow through with the sequence of events neither did u ensure as ur 2 above response that I am called , as a service provider u are giving low service standards.
1- Why hasn't anyone called me
2 -Why are u not telling the truth on a national platform that can be viewed by others that the matter was addressed on the 12th
3- U still yet to tell me why was my service disconnected before my due date
4- What about my credit on the forfeited days
Can I have urgent response on the 4 items as u are taking me pillar to post and I will escalate this further till it reaches Snr management and action taken.
Regards
BG
Busisiwe G's update30 Dec 2025, 03:07
Reviewer Update
Hi Sibonisile
U took shortcuts and never made sure that u follow through with the sequence of events neither did u ensure as ur 2 above response that I am called , as a service provider u are giving low service standards.
1- Why hasn't anyone called me
2 -Why are u not telling the truth on a national platform that can be viewed by others that the matter was addressed on the 12th
3- U still yet to tell me why was my service disconnected before my due date
4- What about my credit on the forfeited days
Can I have urgent response on the 4 items as u are taking me pillar to post and I will escalate this further till it reaches Snr management and action taken.
Regards
U took shortcuts and never made sure that u follow through with the sequence of events neither did u ensure as ur 2 above response that I am called , as a service provider u are giving low service standards.
1- Why hasn't anyone called me
2 -Why are u not telling the truth on a national platform that can be viewed by others that the matter was addressed on the 12th
3- U still yet to tell me why was my service disconnected before my due date
4- What about my credit on the forfeited days
Can I have urgent response on the 4 items as u are taking me pillar to post and I will escalate this further till it reaches Snr management and action taken.
Regards