Worse IPS experience

I recently signed up with the ISP Metrofibre for my home internet, from day one communication has been a nightmare. (1). They never call the client to get a better understanding of the problem, instead they email the client which ends up taking days to get to the bottom of the nature of the problem. (2). The client doesn't have a specific person that they are dealing with, all emails are signed "MetroFibre Team". (3) This morning they asked for my name, address and other details in order to asist me, even with all those details contained on my email signature. They enjoy the nack and fore emailling, while doing nothing about the issue you are experiencing and needing their intervention about. (4). They seem efficient when it comes to payment, the service I want is not up to scratch but already I have an outstanding invoice effective the day of the activation, whether I am happy with the quality of the serfvice or not, they don't care all they need is their money. I want an internet line specifically for streaming and the recommended package is not doing that, it can't even launch the movie and instead of troubleshooting this problem I am been asked all sort of personal details which has nothing to do with the probem.