MM
Martin M
1 reviews | Active since Dec 2017
19 Mar 2025, 11:49
Worse Internet Service Provider
Worst Internet service provider. Rude call center agents who puts you onhold till you decide to cut the call. Was on hold for more than 30 minutes. My internet has not been working for 2 days, I am told there was an outage , and my line never came back up. This is a second occurence in a space of 3 weeks. My livelihood is impacted as I work from home and part of my contract is to have a working internet connection. I pay Metro fiber R850 for internet connection and am not happy with their service and the stress they are putting me through , as I have to make excuses to my boss as to why I am not able to come online and do work.
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MetroFibre Networx's replyOfficial
19 Mar 2025, 12:07Dear Martin Mdladla,
Thank you for bringing your concerns to our attention. We understand the frustration you are experiencing due to the repeated internet service interruptions and the difficulties with our customer support team.
We have escalated this issue to the relevant department for immediate investigation and resolution. Our team will ensure that the necessary steps are taken to address both the service outage and the communication challenges you have encountered with our call center agents.
Please be assured that we are committed to resolving this matter promptly, and we will provide you with updates on the progress of your case.
If you have any further questions or need additional assistance in the meantime, feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Mar 2025, 12:07
Official
Dear Martin Mdladla,
Thank you for bringing your concerns to our attention. We understand the frustration you are experiencing due to the repeated internet service interruptions and the difficulties with our customer support team.
We have escalated this issue to the relevant department for immediate investigation and resolution. Our team will ensure that the necessary steps are taken to address both the service outage and the communication challenges you have encountered with our call center agents.
Please be assured that we are committed to resolving this matter promptly, and we will provide you with updates on the progress of your case.
If you have any further questions or need additional assistance in the meantime, feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations