MW
Mally W

1 reviews | Active since Jan 2026

16 Jan 2026, 09:53

WORSE FIBRE! DONT SIGN UP!

Worse Worse Fibre! I you want stress, hypertension and Hypotention sign up with them. I am even begging the to come take their router. Bad customer service, every agent has their own story, no one knows what what, i think they need to train their stuff. It is all good in the beginning when they are recruiting you. I paid my WIFI on the 14th December in which they gladly received my payment, come Christmas day when i have to call my families and friends they suspended me, Just 11 days of usage the cut me off on Christmas day! and told me their agents went to holidays! Everyday for holidays i had to call for them to on it and they cut off the next day, that went on and on. MetroFibre just come take your Router! there are better fibres, i rather pay more than to deal with this headache company. SIS!

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply16 Jan 2026, 10:28
Official
Dear Mally

Thank you for taking the time to share your experience with us. We sincerely apologise for the frustration, inconvenience, and distress this situation has caused you. We understand how unacceptable this experience has been.

Please be advised that your query has been escalated within our Finance department, and they have been requested to assist urgently by investigating the payments, suspensions, and reconnections on your account. 

Kindly note that we will continue to follow up internally until this matter is fully resolved, and we will provide you with feedback as soon as we receive confirmation from the relevant team.

Thank you for your patience while we work towards resolving this matter as a priority.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations