Worse Fibre company to deal with

Item: MetroFibre Networx
Rating: 1
Author: Joash G

This is by far the worse company to delay with. Their systems are old fashioned and they can't deal with simple errors. The lead time is ridiculous. I recently moved up to jhb I called them to install Fibre however I made a mistake with the house number. Since then no one has given me feedback I don't know whats going on all the support staff are confused and I am stuck without internet. DON'T USE THIS COMPANY AVOID AT ALL COST

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

04 Oct 2024, 16:08

Dear Joash,

We hope this message finds you well.

Thank you for bringing your concern to our attention. We have received your complaint and have promptly investigated the matter. We sincerely apologize for any inconvenience this may have caused.

Please be assured that our team is aware of the urgency of this issue and is prioritizing its resolution. We are dedicated to addressing this matter swiftly and ensuring it is resolved to your satisfaction.

We appreciate your patience and understanding.

Should you have any further questions or concerns, please do not hesitate to reach out by responding to ticket 437779 via email.

We are here to assist you every step of the way.

Kind regards,
Phindile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply04 Oct 2024, 16:08

Official

Dear Joash,

We hope this message finds you well.

Thank you for bringing your concern to our attention. We have received your complaint and have promptly investigated the matter. We sincerely apologize for any inconvenience this may have caused.

Kind regards,
Phindile
MetroFibre Complaints & Escalations

Joash G's updateReviewer Update

04 Oct 2024, 18:00

Hi I have yet to receive a confirmation date only emails. Stating my order is received. Please confirm a date I don't understand how u guys operate

Joash G's update04 Oct 2024, 18:00

Reviewer Update

Hi I have yet to receive a confirmation date only emails. Stating my order is received. Please confirm a date I don't understand how u guys operate

MetroFibre Networx's replyOfficial

05 Oct 2024, 09:17

Dear Joash

Thank you for reaching out.

Could you kindly direct your response to the ticket that has been logged for you so that we can ensure a clear understanding of your complaint and provide further assistance?

As mentioned previously, we are actively working on resolving your issue, and as soon as we receive feedback, we will contact you to provide a detailed explanation.

Thank you for your patience and understanding.

Best regards,
Phindile
MetroFibre Complaints & Escalations

MetroFibre Networx's reply05 Oct 2024, 09:17