Worse customer care ever

I live in a complex with 6 individual homes, not a building. Years ago the roads were dug for fibre and when Metrofibre was installing, they skipped our complex and installed in every house on our street. When I called I was told they will have to come install a unit that will supply to all 6 houses in our complex. But it has been over 3 years since someone came to take measurements, no installation has been done and when I try to call, I never get a solution, just get transferred from one agent to another. Metrofibre definitely has the worst team when it comes to customer care and quick service. And the worst part is that I cannot get another service provider, only Metrofibre operates in my area