TS
Tolla S

1 reviews | Active since Apr 2020

09 Nov 2023, 20:42

Worse after sales service than the ANC

After moving to a non metrofiber area, it took me 3 months to cancel the billing even after the service was stopped. After speaking to some manager(Bruce Janse van Rensburg) they eventually fixed the problem and now i have credit. 1 year later and 30+ phone calls, i am still receiving a bill saying they owe me money. I have told them to shove the money but to please stop sending the bill. The response i got was that the bill will only stop once they repay my credit and 3 promises of repayment later, i am yet to see a cent and am still receiving a bill saying they owe me money. Moral of the story, using Metro fiber is like voting ANC or kissing your sister, fun while it is happening but afterward you really regret it.

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Replies (3)
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Tolla S's update10 Nov 2023, 11:24
Reviewer Update
Thank you Marilize but you are person number 4to promise me that.
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Tolla S's update08 Dec 2023, 07:27
Reviewer Update
And still 1 month later, i am getting the same statement
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Tolla S's update05 Jul 2024, 15:52
Reviewer Update
Good day.
Marilize it has been 6months since you said this would be sorted out. I am stil getting the statements every month.