TM
Thokozile M
1 reviews | Active since May 2018
05 Dec 2023, 18:14
Wonderful service by Amber
I had struggled with connectivity for 2 weeks with not being assisted. Spoke to several agents with no help. Thank finally got assisted by Amber Wilken. She followed up with her maintenance team and called me constantly for feedback. She has been of great help
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Replies (1)
MetroFibre Networx's replyOfficial
06 Dec 2023, 09:22Dear Thokozile
Thank you so much for taking the time to share your experience with us! We sincerely apologize for the initial challenges you faced, but we are delighted to hear that Amber Wilken provided the assistance you needed.
Amber is a valued member of our team, and we are thrilled to know that she went above and beyond to address your connectivity issues. Your positive feedback is a testament to her dedication and commitment to ensuring our customers receive the best support.
We appreciate your patience and understanding during the process, and we're grateful for the opportunity to turn your experience around. If you ever have further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words, and we look forward to continuing to provide you with excellent service.
Best Regards,
Marilize
Thank you so much for taking the time to share your experience with us! We sincerely apologize for the initial challenges you faced, but we are delighted to hear that Amber Wilken provided the assistance you needed.
Amber is a valued member of our team, and we are thrilled to know that she went above and beyond to address your connectivity issues. Your positive feedback is a testament to her dedication and commitment to ensuring our customers receive the best support.
We appreciate your patience and understanding during the process, and we're grateful for the opportunity to turn your experience around. If you ever have further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words, and we look forward to continuing to provide you with excellent service.
Best Regards,
Marilize
MetroFibre Networx's reply06 Dec 2023, 09:22
Official
Dear Thokozile
Thank you so much for taking the time to share your experience with us! We sincerely apologize for the initial challenges you faced, but we are delighted to hear that Amber Wilken provided the assistance you needed.
Amber is a valued member of our team, and we are thrilled to know that she went above and beyond to address your connectivity issues. Your positive feedback is a testament to her dedication and commitment to ensuring our customers receive the best support.
We appreciate your patience and understanding during the process, and we're grateful for the opportunity to turn your experience around. If you ever have further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words, and we look forward to continuing to provide you with excellent service.
Best Regards,
Marilize
Thank you so much for taking the time to share your experience with us! We sincerely apologize for the initial challenges you faced, but we are delighted to hear that Amber Wilken provided the assistance you needed.
Amber is a valued member of our team, and we are thrilled to know that she went above and beyond to address your connectivity issues. Your positive feedback is a testament to her dedication and commitment to ensuring our customers receive the best support.
We appreciate your patience and understanding during the process, and we're grateful for the opportunity to turn your experience around. If you ever have further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words, and we look forward to continuing to provide you with excellent service.
Best Regards,
Marilize