BN
Brett N

1 reviews | Active since Jan 2023

14 Jan 2023, 20:09

Wish there was a 0 Star rating

I can't believe I pay for this. I am being forced to use metro fibre and boy do they act like it. MF has the sole right to supply in my area.

Fibre was not spliced/installed properly so day one headache. I am paying for a 100mgb line and recieving 20mgb quality. Called MF to sort this out and they told me the problem lies with Vodacom, I called vodacom and they said the problem lies with MF. Told MF this and they said no it lies with Vodacom....

20 emails 10 phone calls And 3 employees ghosting me, later. Finally line is 100mgb speeds with not even an explanation, apology or compensation.

Now I sit trying to enjoy the only 4 hours of electricity I have today with no internet, way to go Metro Fibre. Atleast I have a little bit of data and nothing but time to right this complaint.

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply14 Jan 2023, 20:26
Official
Good Day Brett

We apologise for the poor service that you have received from us.

We strive to ensure that you experience excellent customer service.

Please let us know if you are still experiencing any issues with your line speed, we will assist.

Kind Regards,
Siboniso Sibisi
Metrofibre