JB
Janco B
1 reviews | Active since Jan 2026
23 Jan 2026, 16:39
Will not recommend
Terrible customer service Horrible follow up time They do not call back Sat for 4 days with a request to do repairs, only asked me on the 5th day if I have tried "to reset" the router.
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Replies (1)
MetroFibre Networx's replyOfficial
23 Jan 2026, 16:42Dear Janco Botha
Thank you for bringing this matter to our attention. We acknowledge your feedback and understand how frustrating this experience has been, particularly the delay in follow-up and the impact this had on your service.
This level of service does not reflect the standards we aim to provide. Your concerns have now been escalated to the relevant team for urgent review and resolution. We will ensure that the matter receives the attention it requires and that appropriate action is taken.
We appreciate you taking the time to share your experience, as it helps us identify gaps and improve our processes. One of our representatives will be in contact with you as soon as possible to assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We acknowledge your feedback and understand how frustrating this experience has been, particularly the delay in follow-up and the impact this had on your service.
This level of service does not reflect the standards we aim to provide. Your concerns have now been escalated to the relevant team for urgent review and resolution. We will ensure that the matter receives the attention it requires and that appropriate action is taken.
We appreciate you taking the time to share your experience, as it helps us identify gaps and improve our processes. One of our representatives will be in contact with you as soon as possible to assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply23 Jan 2026, 16:42
Official
Dear Janco Botha
Thank you for bringing this matter to our attention. We acknowledge your feedback and understand how frustrating this experience has been, particularly the delay in follow-up and the impact this had on your service.
This level of service does not reflect the standards we aim to provide. Your concerns have now been escalated to the relevant team for urgent review and resolution. We will ensure that the matter receives the attention it requires and that appropriate action is taken.
We appreciate you taking the time to share your experience, as it helps us identify gaps and improve our processes. One of our representatives will be in contact with you as soon as possible to assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We acknowledge your feedback and understand how frustrating this experience has been, particularly the delay in follow-up and the impact this had on your service.
This level of service does not reflect the standards we aim to provide. Your concerns have now been escalated to the relevant team for urgent review and resolution. We will ensure that the matter receives the attention it requires and that appropriate action is taken.
We appreciate you taking the time to share your experience, as it helps us identify gaps and improve our processes. One of our representatives will be in contact with you as soon as possible to assist further.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations