TM
Tebogo M
1 reviews | Active since Apr 2025
03 Jul 2025, 06:54
Wifi range
Very bad company the don't care about customer service and the always bad communication I feel like those people the just hired agent on WhatsApp the not knowing about how things done because the just reply without knowledge, other thing the take forever to reply and only good thing about them is to remind you to pay, especially me from township the don't care
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
03 Jul 2025, 08:10Dear Tebogo
Thank you for bringing your concerns to our attention.
We would like to confirm that your query is currently with our WiFi/LAN department, and the team is prioritising your issue to ensure it is resolved as soon as possible. We understand the inconvenience this may be causing and want to assure you that we are actively monitoring the matter.
You will be kept updated on the progress, and we appreciate your continued patience while we work towards a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We would like to confirm that your query is currently with our WiFi/LAN department, and the team is prioritising your issue to ensure it is resolved as soon as possible. We understand the inconvenience this may be causing and want to assure you that we are actively monitoring the matter.
You will be kept updated on the progress, and we appreciate your continued patience while we work towards a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Jul 2025, 08:10
Official
Dear Tebogo
Thank you for bringing your concerns to our attention.
We would like to confirm that your query is currently with our WiFi/LAN department, and the team is prioritising your issue to ensure it is resolved as soon as possible. We understand the inconvenience this may be causing and want to assure you that we are actively monitoring the matter.
You will be kept updated on the progress, and we appreciate your continued patience while we work towards a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We would like to confirm that your query is currently with our WiFi/LAN department, and the team is prioritising your issue to ensure it is resolved as soon as possible. We understand the inconvenience this may be causing and want to assure you that we are actively monitoring the matter.
You will be kept updated on the progress, and we appreciate your continued patience while we work towards a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TM
Tebogo M's updateReviewer Update
03 Jul 2025, 08:15So you telling me from Monday until today no one called me and update me, I feel like you just reply this so people can see that you doing something but you know deep inside I'll never get help, why we must fight first to get help if you putting customer service first, metro Fibre is not like is that big compared mtn or vodacom, but those network people the follow after the customer
TM
Tebogo M's update03 Jul 2025, 08:15
Reviewer Update
So you telling me from Monday until today no one called me and update me, I feel like you just reply this so people can see that you doing something but you know deep inside I'll never get help, why we must fight first to get help if you putting customer service first, metro Fibre is not like is that big compared mtn or vodacom, but those network people the follow after the customer
MetroFibre Networx's replyOfficial
03 Jul 2025, 08:23Good Day
Thank you for your response.
We would like to assure you that your concerns have been noted, and we fully understand your frustration. Please rest assured that your query has not been overlooked — our team is actively attending to it and will provide you with the necessary assistance.
We will continue to follow up and provide updates as progress is made.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your response.
We would like to assure you that your concerns have been noted, and we fully understand your frustration. Please rest assured that your query has not been overlooked — our team is actively attending to it and will provide you with the necessary assistance.
We will continue to follow up and provide updates as progress is made.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Jul 2025, 08:23
Official
Good Day
Thank you for your response.
We would like to assure you that your concerns have been noted, and we fully understand your frustration. Please rest assured that your query has not been overlooked — our team is actively attending to it and will provide you with the necessary assistance.
We will continue to follow up and provide updates as progress is made.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your response.
We would like to assure you that your concerns have been noted, and we fully understand your frustration. Please rest assured that your query has not been overlooked — our team is actively attending to it and will provide you with the necessary assistance.
We will continue to follow up and provide updates as progress is made.
Thank you for your patience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TM
Tebogo M's updateReviewer Update
03 Jul 2025, 18:46Even now no one called me or tell me about how far about my ticket is clearly that siboniso you just writing this without knowledge because you just paid to manage hello Peter feedback please before you write something come with the fact please don't do it like metro Fibre the care about customer service
TM
Tebogo M's update03 Jul 2025, 18:46
Reviewer Update
Even now no one called me or tell me about how far about my ticket is clearly that siboniso you just writing this without knowledge because you just paid to manage hello Peter feedback please before you write something come with the fact please don't do it like metro Fibre the care about customer service
MetroFibre Networx's replyOfficial
03 Jul 2025, 18:54Thank you for your candid feedback.
I acknowledge you haven’t received a call or update yet—that’s not the experience we want you to have. I’ve escalated your ticket to our technical team, and they’ve already sent an email with instructions to reset and run a test. Could you please check your inbox (and spam/junk folder) and follow the steps provided?
Next steps:
- Perform the reset and test as outlined in the email.
- Please reply to that same email with the results.
- Once we receive your feedback, our technical team can investigate further and reach out directly to resolve the issue.
This helps us act swiftly and accurately. Clear instructions, a single action item, and a specific request increase response effectiveness, just like expert email etiquette suggests
Thank you for your patience and for helping us improve your experience.
MetroFibre Networx's reply03 Jul 2025, 18:54
Official
Thank you for your candid feedback.
I acknowledge you haven’t received a call or update yet—that’s not the experience we want you to have. I’ve escalated your ticket to our technical team, and they’ve already sent an email with instructions to reset and run a test. Could you please check your inbox (and spam/junk folder) and follow the steps provided?
Next steps:
- Perform the reset and test as outlined in the email.
- Please reply to that same email with the results.
- Once we receive your feedback, our technical team can investigate further and reach out directly to resolve the issue.
This helps us act swiftly and accurately. Clear instructions, a single action item, and a specific request increase response effectiveness, just like expert email etiquette suggests
Thank you for your patience and for helping us improve your experience.