DF
Devon F
1 reviews | Active since Dec 2023
21 Dec 2023, 10:04
Wifi out
My wifi has been out for the past two days we contacted the technical department and a ticket was logged no one calls nor makes an appointment to come out to assess the situation this is unacceptable really
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MetroFibre Networx's replyOfficial
21 Dec 2023, 15:29Dear Devon
We regret to hear about the inconvenience you're experiencing with your WiFi, and we apologize for any frustration this has caused. We understand the importance of a reliable connection and want to address this matter promptly.
However, with the information provided, we are unable to locate your service details in our system. To assist you further, could you please provide us with your account holder details, such as your account number or the name under which the account is registered?
Once we have this information, we will investigate the reported issue and arrange for the necessary technical support to resolve the WiFi connectivity problem you're facing. Please expect an email requesting the required details, and we will ensure prompt attention to your concern.
Thank you for your understanding, and we look forward to assisting you in resolving this matter as quickly as possible.
Best regards,
Marilize
We regret to hear about the inconvenience you're experiencing with your WiFi, and we apologize for any frustration this has caused. We understand the importance of a reliable connection and want to address this matter promptly.
However, with the information provided, we are unable to locate your service details in our system. To assist you further, could you please provide us with your account holder details, such as your account number or the name under which the account is registered?
Once we have this information, we will investigate the reported issue and arrange for the necessary technical support to resolve the WiFi connectivity problem you're facing. Please expect an email requesting the required details, and we will ensure prompt attention to your concern.
Thank you for your understanding, and we look forward to assisting you in resolving this matter as quickly as possible.
Best regards,
Marilize
MetroFibre Networx's reply21 Dec 2023, 15:29
Official
Dear Devon
We regret to hear about the inconvenience you're experiencing with your WiFi, and we apologize for any frustration this has caused. We understand the importance of a reliable connection and want to address this matter promptly.
However, with the information provided, we are unable to locate your service details in our system. To assist you further, could you please provide us with your account holder details, such as your account number or the name under which the account is registered?
Once we have this information, we will investigate the reported issue and arrange for the necessary technical support to resolve the WiFi connectivity problem you're facing. Please expect an email requesting the required details, and we will ensure prompt attention to your concern.
Thank you for your understanding, and we look forward to assisting you in resolving this matter as quickly as possible.
Best regards,
Marilize
We regret to hear about the inconvenience you're experiencing with your WiFi, and we apologize for any frustration this has caused. We understand the importance of a reliable connection and want to address this matter promptly.
However, with the information provided, we are unable to locate your service details in our system. To assist you further, could you please provide us with your account holder details, such as your account number or the name under which the account is registered?
Once we have this information, we will investigate the reported issue and arrange for the necessary technical support to resolve the WiFi connectivity problem you're facing. Please expect an email requesting the required details, and we will ensure prompt attention to your concern.
Thank you for your understanding, and we look forward to assisting you in resolving this matter as quickly as possible.
Best regards,
Marilize