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CHERYL-LEE LAMBERT
1 reviews | Active since Dec 2025
03 Dec 2025, 11:57
Wifi line and accounts department
The accounts department is totally useless, they overcharge, The contract was taken out for R699 or 24 months. Metrofibre increased these after 4 months to R899 then increased it again to R999. This was a black Friday deal.
The account is paid on time and everymonth the line is suspended and when following up I am told they cannot find the account and hthe payment was not received. It is now even worse. This is everyday they switch it off and I have to re-send the email with the pop attached. There is never a response and when I call I am number 58 in the que. Are there so many other customers having issues with MetroFibre???.
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MetroFibre Networx's replyOfficial
03 Dec 2025, 13:06Hi Cheryl-Lee
Thank you for bringing this to our attention. We sincerely apologise for the ongoing billing frustrations, repeated suspensions, and the lack of timely assistance you’ve experienced, this is not the level of service we aim to provide.
Your concerns regarding incorrect pricing changes, payment allocations, and difficulty reaching our team are extremely concerning, and we take them seriously. We would like to urgently investigate your account, correct any discrepancies, and ensure your service remains uninterrupted going forward.
Please share your account details or reference number with us so we can escalate this matter to our billing and complaints team for immediate resolution.
Kind regards
Phindile
The MetroFibre Team
Phindile
The MetroFibre Team
MetroFibre Networx's reply03 Dec 2025, 13:06
Official
Hi Cheryl-Lee
Thank you for bringing this to our attention. We sincerely apologise for the ongoing billing frustrations, repeated suspensions, and the lack of timely assistance you’ve experienced, this is not the level of service we aim to provide.
Your concerns regarding incorrect pricing changes, payment allocations, and difficulty reaching our team are extremely concerning, and we take them seriously. We would like to urgently investigate your account, correct any discrepancies, and ensure your service remains uninterrupted going forward.
Please share your account details or reference number with us so we can escalate this matter to our billing and complaints team for immediate resolution.
Kind regards
Phindile
The MetroFibre Team
Phindile
The MetroFibre Team