1 reviews | Active since Jul 2021
Wifi internet connection (Gigago)
I have never been so frustrated and hurt in my life, I have been struggling with my internet connection for the past days up to now, yet i have paid for the services, I sent almost 12 to 14 emails together with my proof of payment incase they think I didn't pay for my WiFi, I tried all their avenues with no success. Tried calling they make me hold for 30 min without anyone answering, I honestly don't know what to do, I've tried all their departments including escalation department nothing is done, the only email I recieve is a ticket number either that I haven't recieve any call from from their support team, I sent them pictures of flickering lights on my router as well as screenshot from my phone to show them that the wifi says connected without internet. Now I have red light on my router I don't know if they disconnected my internet or its the internet, i tried to reboot and reset nothing is working, I couldn't even work from home because I don't have internet, yet I have paid for the services. Can someone help please, I'm so heartbroken by Gigago. Even their whatsapp support numbers I tried nothing is happening. To accompany point my husband thought I'm lying that didn't pay for WiFi, I had to prove to him by showing him proof of payment. Like I don't know what to do anymore. They must refund me and I'll go for another better network.
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and distress you have experienced.
We have escalated your query and requested the MetroGo department to urgently investigate and attend to your internet connectivity issue. They have been asked to prioritise your case and will contact you directly to advise on the next steps and resolution.
We understand how critical internet access is, especially when working from home, and we understand the inconvenience this disruption has caused. Please be assured that this matter is receiving urgent attention, and we will continue to follow up internally to ensure it is resolved as quickly as possible.
Thank you for your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and distress you have experienced.
We have escalated your query and requested the MetroGo department to urgently investigate and attend to your internet connectivity issue. They have been asked to prioritise your case and will contact you directly to advise on the next steps and resolution.
We understand how critical internet access is, especially when working from home, and we understand the inconvenience this disruption has caused. Please be assured that this matter is receiving urgent attention, and we will continue to follow up internally to ensure it is resolved as quickly as possible.
Thank you for your patience while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Why is that as customers we must suffer when we need assistance, after everything they required from me I then must got and call MetroGo, is it not Gigago responsibility to make sure that their technical issues are resolved in a blink of an eye, why must we as customers use our own resources whereas we fully pay for your services monthly. Can i be refunded my money should this query not get resolved by COB today. I wasted my data that I bought thinking I'm getting help yesterday,only to be told I must reach out to MetroGo because my account is with them, like really?. After sent them all my details they required. I'm so furious by this, other services providers I'm sure this issue would have been fixed in a space of minutes. But here I am without internet this is the 7th day. The way my head is pounding because of this issue that can't be resolved it's really annoying and i feel insulted.
Why is that as customers we must suffer when we need assistance, after everything they required from me I then must got and call MetroGo, is it not Gigago responsibility to make sure that their technical issues are resolved in a blink of an eye, why must we as customers use our own resources whereas we fully pay for your services monthly. Can i be refunded my money should this query not get resolved by COB today. I wasted my data that I bought thinking I'm getting help yesterday,only to be told I must reach out to MetroGo because my account is with them, like really?. After sent them all my details they required. I'm so furious by this, other services providers I'm sure this issue would have been fixed in a space of minutes. But here I am without internet this is the 7th day. The way my head is pounding because of this issue that can't be resolved it's really annoying and i feel insulted.
We would like to assure you that we are actively working with our MetroFibre Go Management team to ensure your connectivity concerns are thoroughly addressed and resolved without any further delay. Your query remains a priority, and we will continue to follow up closely to secure the necessary feedback and progress.
We appreciate your patience and will be in touch as soon as we have further updates to share.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We would like to assure you that we are actively working with our MetroFibre Go Management team to ensure your connectivity concerns are thoroughly addressed and resolved without any further delay. Your query remains a priority, and we will continue to follow up closely to secure the necessary feedback and progress.
We appreciate your patience and will be in touch as soon as we have further updates to share.
Best regards,
Marilize
MetroFibre Complaints & Escalations