NN
Ncumisa N
1 reviews | Active since Aug 2016
09 Jan 2024, 08:55
Wifi installed and is not working
Our wifi got installed last week and it did not work. We were promised that a contractor from maintenance will be sent on the same day to come whatever the issue is.
We've been calling since Saturday and still no one has been sent and we are UNABLE to work. Metrofibre service is really poor .
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MetroFibre Networx's replyOfficial
09 Jan 2024, 12:21Dear Ncumisa
We apologize for the inconvenience you've experienced with your recent Wi-Fi installation. We understand the importance of having a reliable connection, especially for work, and we're sorry for any disruptions.
To address this matter promptly, we would like to gather more details to better understand the nature of the issue. We will be in contact via email to request additional information about the specific challenges you're facing with your Wi-Fi. This will help us investigate and resolve the matter more effectively.
We will be reaching out to you via email shortly to request the necessary details. Your cooperation is greatly appreciated, and we are committed to ensuring a swift resolution.
Thank you for your patience, and we look forward to assisting you promptly.
Best regards,
Marilize
We apologize for the inconvenience you've experienced with your recent Wi-Fi installation. We understand the importance of having a reliable connection, especially for work, and we're sorry for any disruptions.
To address this matter promptly, we would like to gather more details to better understand the nature of the issue. We will be in contact via email to request additional information about the specific challenges you're facing with your Wi-Fi. This will help us investigate and resolve the matter more effectively.
We will be reaching out to you via email shortly to request the necessary details. Your cooperation is greatly appreciated, and we are committed to ensuring a swift resolution.
Thank you for your patience, and we look forward to assisting you promptly.
Best regards,
Marilize
MetroFibre Networx's reply09 Jan 2024, 12:21
Official
Dear Ncumisa
We apologize for the inconvenience you've experienced with your recent Wi-Fi installation. We understand the importance of having a reliable connection, especially for work, and we're sorry for any disruptions.
To address this matter promptly, we would like to gather more details to better understand the nature of the issue. We will be in contact via email to request additional information about the specific challenges you're facing with your Wi-Fi. This will help us investigate and resolve the matter more effectively.
We will be reaching out to you via email shortly to request the necessary details. Your cooperation is greatly appreciated, and we are committed to ensuring a swift resolution.
Thank you for your patience, and we look forward to assisting you promptly.
Best regards,
Marilize
We apologize for the inconvenience you've experienced with your recent Wi-Fi installation. We understand the importance of having a reliable connection, especially for work, and we're sorry for any disruptions.
To address this matter promptly, we would like to gather more details to better understand the nature of the issue. We will be in contact via email to request additional information about the specific challenges you're facing with your Wi-Fi. This will help us investigate and resolve the matter more effectively.
We will be reaching out to you via email shortly to request the necessary details. Your cooperation is greatly appreciated, and we are committed to ensuring a swift resolution.
Thank you for your patience, and we look forward to assisting you promptly.
Best regards,
Marilize