1 reviews | Active since Jun 2022
Wi‑Fi Down Since 25 April to date. No Resolution, Empty Promises, and Extra Costs
Our Wi‑Fi has been down since 25 April 2026, and to date the issue remains unresolved. A technician came out and replaced our router, assuring us that the connection would be restored within 24 hours — yet nothing has been fixed.
We have repeatedly called for assistance, but our ticket keeps changing, which makes it feel as though the issue is being dragged out instead of resolved. Your AI customer consultant “Sue” has also been completely unhelpful and adds to the frustration.
At this point, I am beyond frustrated. We are now forced to buy mobile data just to stay connected, which is an unnecessary and costly inconvenience caused by your service failures. This entire experience has been a waste of time and money.
Thank you for bringing this matter to our attention, and we sincerely apologise for the ongoing inconvenience and frustration experienced.
Please note that we have requested our WiFi/LAN Department to assist with your query as a matter of urgency. The team will investigate the issue and work towards restoring your service as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the ongoing inconvenience and frustration experienced.
Please note that we have requested our WiFi/LAN Department to assist with your query as a matter of urgency. The team will investigate the issue and work towards restoring your service as soon as possible.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations