MT
Mpho T
1 reviews | Active since Oct 2022
01 Oct 2024, 15:52
Wifi down for 48hr even now
Metrofibre and afrihost seem to forget we are paying for their serves . My wifi has been down for 48hrs instead they giving me the run around as if I dont pay my wifi. For the love of God I am working from home. If I can't work then I don't afford to pay your service. You can't expect me for 2days in a row to give my boss a sloppy story . Somebody please do something. Cause honestly I'm at a point where I'm looking for reliable service provider far from metro fibre and afrihost as the really poor at delivering but quick to collect monthly premiums and Fairless useless when it comes to solving issues
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
01 Oct 2024, 16:09Dear Mpho,
Thank you for bringing your concerns to our attention.
Please note that the outage in the Carlswald AH area, specifically on Lyncon Road, is still ongoing. Our engineers are working diligently to restore services as quickly as possible.
We sincerely apologize for the inconvenience this has caused and appreciate your patience during this time.
If you continue to experience issues or have any additional concerns, please feel free to respond directly to your complaint ticket (428593) via email.
Thank you once again for your understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Please note that the outage in the Carlswald AH area, specifically on Lyncon Road, is still ongoing. Our engineers are working diligently to restore services as quickly as possible.
We sincerely apologize for the inconvenience this has caused and appreciate your patience during this time.
If you continue to experience issues or have any additional concerns, please feel free to respond directly to your complaint ticket (428593) via email.
Thank you once again for your understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Oct 2024, 16:09
Official
Dear Mpho,
Thank you for bringing your concerns to our attention.
Please note that the outage in the Carlswald AH area, specifically on Lyncon Road, is still ongoing. Our engineers are working diligently to restore services as quickly as possible.
We sincerely apologize for the inconvenience this has caused and appreciate your patience during this time.
If you continue to experience issues or have any additional concerns, please feel free to respond directly to your complaint ticket (428593) via email.
Thank you once again for your understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
Please note that the outage in the Carlswald AH area, specifically on Lyncon Road, is still ongoing. Our engineers are working diligently to restore services as quickly as possible.
We sincerely apologize for the inconvenience this has caused and appreciate your patience during this time.
If you continue to experience issues or have any additional concerns, please feel free to respond directly to your complaint ticket (428593) via email.
Thank you once again for your understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MT
Mpho T's updateReviewer Update
01 Oct 2024, 16:21Phindile do you understand that every second hour I call they push the times 2hrs further. I'm way past the stage of sorrys and we working on it. This issue should have been resolved yesterday already. It's been 48hrs. 8am became 12pm, 12 pm became 1pm then 1pm became 3pm then 3pm became 5pm. We are all adults here please don't undermine my intelligence I pay for this service nothing is free. And im telling you I have a job to do so I can pay for the useless service that I'm currently receiving. Please give me a damn clear indication when my wifi will be back so I can work. This **** of pushing the time just shows incompetence.
MT
Mpho T's update01 Oct 2024, 16:21
Reviewer Update
Phindile do you understand that every second hour I call they push the times 2hrs further. I'm way past the stage of sorrys and we working on it. This issue should have been resolved yesterday already. It's been 48hrs. 8am became 12pm, 12 pm became 1pm then 1pm became 3pm then 3pm became 5pm. We are all adults here please don't undermine my intelligence I pay for this service nothing is free. And im telling you I have a job to do so I can pay for the useless service that I'm currently receiving. Please give me a damn clear indication when my wifi will be back so I can work. This **** of pushing the time just shows incompetence.
MetroFibre Networx's replyOfficial
01 Oct 2024, 16:31Dear Mpho
Thank you for your feedback and for bringing this to our attention.
Please be informed that our technicians are currently on-site, working to resolve the issue affecting your connection. Unfortunately, the disruption is due to municipal damage, and we are awaiting confirmation from the team on the estimated turnaround time.
We sincerely apologize for the inconvenience this is causing. As soon as we have more information, including an ETA for resolution, we will update you promptly.
Thank you for your patience and understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for your feedback and for bringing this to our attention.
Please be informed that our technicians are currently on-site, working to resolve the issue affecting your connection. Unfortunately, the disruption is due to municipal damage, and we are awaiting confirmation from the team on the estimated turnaround time.
We sincerely apologize for the inconvenience this is causing. As soon as we have more information, including an ETA for resolution, we will update you promptly.
Thank you for your patience and understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Oct 2024, 16:31
Official
Dear Mpho
Thank you for your feedback and for bringing this to our attention.
Please be informed that our technicians are currently on-site, working to resolve the issue affecting your connection. Unfortunately, the disruption is due to municipal damage, and we are awaiting confirmation from the team on the estimated turnaround time.
We sincerely apologize for the inconvenience this is causing. As soon as we have more information, including an ETA for resolution, we will update you promptly.
Thank you for your patience and understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for your feedback and for bringing this to our attention.
Please be informed that our technicians are currently on-site, working to resolve the issue affecting your connection. Unfortunately, the disruption is due to municipal damage, and we are awaiting confirmation from the team on the estimated turnaround time.
We sincerely apologize for the inconvenience this is causing. As soon as we have more information, including an ETA for resolution, we will update you promptly.
Thank you for your patience and understanding.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MT
Mpho T's updateReviewer Update
03 Oct 2024, 08:43Again metrofibre again ? This week we have only had wifi connection half a day that was yesterday. What is the problem mara ? It cant be the case that every single day I have the same problem . What's the problem now in carlswald . There is no eta like I'm paying should I also be praying for service I pay for the hell
MT
Mpho T's update03 Oct 2024, 08:43
Reviewer Update
Again metrofibre again ? This week we have only had wifi connection half a day that was yesterday. What is the problem mara ? It cant be the case that every single day I have the same problem . What's the problem now in carlswald . There is no eta like I'm paying should I also be praying for service I pay for the hell
MetroFibre Networx's replyOfficial
03 Oct 2024, 10:20Good day Mpho
I trust you are well.
Thank you for bringing your concerns to our attention. Please be informed that we have escalated your connectivity issues to our network engineers, and they are currently working on restoring the line. We will notify you as soon as the issue has been resolved.
Please accept our sincere apologies for the inconvenience caused, and we appreciate your patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations
I trust you are well.
Thank you for bringing your concerns to our attention. Please be informed that we have escalated your connectivity issues to our network engineers, and they are currently working on restoring the line. We will notify you as soon as the issue has been resolved.
Please accept our sincere apologies for the inconvenience caused, and we appreciate your patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Oct 2024, 10:20
Official
Good day Mpho
I trust you are well.
Thank you for bringing your concerns to our attention. Please be informed that we have escalated your connectivity issues to our network engineers, and they are currently working on restoring the line. We will notify you as soon as the issue has been resolved.
Please accept our sincere apologies for the inconvenience caused, and we appreciate your patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations
I trust you are well.
Thank you for bringing your concerns to our attention. Please be informed that we have escalated your connectivity issues to our network engineers, and they are currently working on restoring the line. We will notify you as soon as the issue has been resolved.
Please accept our sincere apologies for the inconvenience caused, and we appreciate your patience.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MT
Mpho T's updateReviewer Update
04 Oct 2024, 08:41Metro Firber it's been a weeeeeeeek now a whole week for the love of God a week . When am I getting my wifi back. This is not on. Honestly you guys have took this way to far now and don't tell me your engineers are working on it I drove out yesterday and saw 1 guy trying to do something for onlyb1 or 2hours when I came back he was gone and still nothing fixed please respect me man. Yoh ha a this week alone I spend over R500 trying to work this is not fine. I kindly ask to be refunded for the weeks expenditures on data cause the wifi i paid for doesn't work
MT
Mpho T's update04 Oct 2024, 08:41
Reviewer Update
Metro Firber it's been a weeeeeeeek now a whole week for the love of God a week . When am I getting my wifi back. This is not on. Honestly you guys have took this way to far now and don't tell me your engineers are working on it I drove out yesterday and saw 1 guy trying to do something for onlyb1 or 2hours when I came back he was gone and still nothing fixed please respect me man. Yoh ha a this week alone I spend over R500 trying to work this is not fine. I kindly ask to be refunded for the weeks expenditures on data cause the wifi i paid for doesn't work
MetroFibre Networx's replyOfficial
04 Oct 2024, 12:30Good day Mpho,
I hope you are well.
Thank you for reaching out to us with your concerns. Please rest assured that we have escalated your connectivity issues to our network engineers. They are currently investigating, and we will provide you with feedback as soon as it is available.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience during this time.
Best regards,
Phindile
MetroFibre Complaints & Escalations
I hope you are well.
Thank you for reaching out to us with your concerns. Please rest assured that we have escalated your connectivity issues to our network engineers. They are currently investigating, and we will provide you with feedback as soon as it is available.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience during this time.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Oct 2024, 12:30
Official
Good day Mpho,
I hope you are well.
Thank you for reaching out to us with your concerns. Please rest assured that we have escalated your connectivity issues to our network engineers. They are currently investigating, and we will provide you with feedback as soon as it is available.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience during this time.
Best regards,
Phindile
MetroFibre Complaints & Escalations
I hope you are well.
Thank you for reaching out to us with your concerns. Please rest assured that we have escalated your connectivity issues to our network engineers. They are currently investigating, and we will provide you with feedback as soon as it is available.
We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience during this time.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MT
Mpho T's updateReviewer Update
04 Oct 2024, 14:13When is this ? I am still sitting without wifi. I have escalated more than 100 time . Like I don't understand what does it take to get service I pay for? I'm still buying data . I'm still losing money I'm still unable to work.
MT
Mpho T's update04 Oct 2024, 14:13
Reviewer Update
When is this ? I am still sitting without wifi. I have escalated more than 100 time . Like I don't understand what does it take to get service I pay for? I'm still buying data . I'm still losing money I'm still unable to work.