TR
Tshego R
1 reviews | Active since Sept 2023
15 Nov 2025, 12:18
WiFi down for 3 days with unclear reasons and update: very frustrating!!
3 days without WiFi, no updates, different stories told by agents. Today I’m told it’s just me in the area, but I have to call first to find out.
It soo frustrating because I have been with this provider for many years now and this week I am convinced I need to look for another option because I seem to be begging for the service I have paid for fully, worse, no one sees the need to regularly let me know why I do not have internet- or send a technician on site, since I have been calling the entire week and no resolution.
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Replies (1)
MetroFibre Networx's replyOfficial
15 Nov 2025, 12:56Dear Tshego
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we have escalated your query and requested the relevant department to assist as a matter of urgency. We will continue to monitor the progress and ensure that you are updated until the issue is fully resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we have escalated your query and requested the relevant department to assist as a matter of urgency. We will continue to monitor the progress and ensure that you are updated until the issue is fully resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Nov 2025, 12:56
Official
Dear Tshego
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we have escalated your query and requested the relevant department to assist as a matter of urgency. We will continue to monitor the progress and ensure that you are updated until the issue is fully resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please be advised that we have escalated your query and requested the relevant department to assist as a matter of urgency. We will continue to monitor the progress and ensure that you are updated until the issue is fully resolved.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations