JT
Jaynesh T
1 reviews | Active since Oct 2020
18 Oct 2025, 10:59
WiFi down for 10 days already no help
It's only the 18th of October. I've been without WiFi this month for 10 days in total already. That's more than half the month. They pretend to care about my ticket but I receive no communication, I have to keep phoning back in wasting airtime. 10 days and nobody is able to help me?? I'm still sitting without WiFi. I've already spent much more on mobile data than I did on fibre. They keep telling me to raise with complaints. That team is even slower, who knows if they even got my ticket yet. I've phones everyday and gone back and forth still no resolution. My ticket number is 981119. Please do not ask me to email complaints AGAIN. PEASE HELP ME. (Dear consumers please never ever go with this provider)
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Replies (3)JT
Jaynesh T's updateReviewer Update
27 Oct 2025, 16:17It is now only the 27th October. And now my Service Light is out AGAIN. Please and very kindly note this is the THIRD TIME in this month alone (Just in One month) that my WiFi is down. WHAT IS GOING METROFIBRE?? I have never been this frustrated in my life. PLEASE ASSIST OR END MY CONTRACT IM REALLY DONE WITH YOU GUYS
JT
Jaynesh T's update27 Oct 2025, 16:17
Reviewer Update
It is now only the 27th October. And now my Service Light is out AGAIN. Please and very kindly note this is the THIRD TIME in this month alone (Just in One month) that my WiFi is down. WHAT IS GOING METROFIBRE?? I have never been this frustrated in my life. PLEASE ASSIST OR END MY CONTRACT IM REALLY DONE WITH YOU GUYS
JT
Jaynesh T's updateReviewer Update
27 Oct 2025, 16:41I have a repeating order with you guys at the first of every month and for the past 5 months the date of my payment has not been an issue. Why am I now suddenly having to provide proof of payment?? If my payment date is an issue, this should have been communicated at the beginning when you were quick to sign me up. why must I always find out this information the hard way by having to call in everytime
JT
Jaynesh T's update27 Oct 2025, 16:41
Reviewer Update
I have a repeating order with you guys at the first of every month and for the past 5 months the date of my payment has not been an issue. Why am I now suddenly having to provide proof of payment?? If my payment date is an issue, this should have been communicated at the beginning when you were quick to sign me up. why must I always find out this information the hard way by having to call in everytime
MetroFibre Networx's replyOfficial
27 Oct 2025, 17:02Dear Jaynesh
We have requested the Finance department to reveiw your account and advise as soon as possible.
We will advise once feedback is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested the Finance department to reveiw your account and advise as soon as possible.
We will advise once feedback is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply27 Oct 2025, 17:02
Official
Dear Jaynesh
We have requested the Finance department to reveiw your account and advise as soon as possible.
We will advise once feedback is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have requested the Finance department to reveiw your account and advise as soon as possible.
We will advise once feedback is received.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations