SU
Siphiwe U
1 reviews | Active since Mar 2026
09 Mar 2026, 21:04
WIFI connection issues
Good day,
I am extremely frustrated with the ongoing WiFi issue that has still not been resolved despite multiple tickets being logged. My connection continues to show “Connected without Internet”, and yet the support tickets are being closed without the problem being fixed.
This same issue occurred in February and it has now continued for another month. I have effectively paid for two full months of service without reliable internet, which is unacceptable.
Please explain why tickets are being closed while the problem still exists. This is highly unprofessional and does not reflect good customer service.
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MetroFibre Networx's replyOfficial
09 Mar 2026, 21:32Dear Siphiwe
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing.
Please be advised that we have requested the WiFi/LAN Department to investigate your query and assist further with the issue. The team has been asked to review the matter and will contact you directly to assist in resolving the problem.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing.
Please be advised that we have requested the WiFi/LAN Department to investigate your query and assist further with the issue. The team has been asked to review the matter and will contact you directly to assist in resolving the problem.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply09 Mar 2026, 21:32
Official
Dear Siphiwe
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing.
Please be advised that we have requested the WiFi/LAN Department to investigate your query and assist further with the issue. The team has been asked to review the matter and will contact you directly to assist in resolving the problem.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the ongoing connectivity issues you have been experiencing.
Please be advised that we have requested the WiFi/LAN Department to investigate your query and assist further with the issue. The team has been asked to review the matter and will contact you directly to assist in resolving the problem.
Feedback will be provided as soon as it is received.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations