MJ
Mamello J
1 reviews | Active since Dec 2016
29 Mar 2023, 18:15
Wifi always not working and support never answers
Lately I am having so much trouble with my wifi,it’s never stable and it’s currently OFF as we speak. The most annoying and frustrating thing is that their support is never available to assist. You send endless emails,call 087 customer care and nobody ever responds or assists. I am currently stuck with wifi that is not working.
Helpful (0)
Replies (10)0
Replies (10)MJ
Mamello J's updateReviewer Update
29 Mar 2023, 18:41I am soo frustrated.Metrofibre support is no where to be found. Call not being answered neither are emails!!!!
MJ
Mamello J's update29 Mar 2023, 18:41
Reviewer Update
I am soo frustrated.Metrofibre support is no where to be found. Call not being answered neither are emails!!!!
MetroFibre Networx's replyOfficial
29 Mar 2023, 21:04Good evening Mamello
Kindly accept our sincerest apologies.
Please note that we have escalated this matter to our Go department for further assistance.
Kind Regards
Clarisa
Metrofibre
Kindly accept our sincerest apologies.
Please note that we have escalated this matter to our Go department for further assistance.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply29 Mar 2023, 21:04
Official
Good evening Mamello
Kindly accept our sincerest apologies.
Please note that we have escalated this matter to our Go department for further assistance.
Kind Regards
Clarisa
Metrofibre
Kindly accept our sincerest apologies.
Please note that we have escalated this matter to our Go department for further assistance.
Kind Regards
Clarisa
Metrofibre
MJ
Mamello J's updateReviewer Update
30 Mar 2023, 08:39Can we get ETA ???? We need to work from home. When are you guys going to sort out the wifi ????
MJ
Mamello J's update30 Mar 2023, 08:39
Reviewer Update
Can we get ETA ???? We need to work from home. When are you guys going to sort out the wifi ????
MJ
Mamello J's updateReviewer Update
30 Mar 2023, 10:03I just got an email asking me to send pictures of the cables and router. And another email saying Vumatel hasn’t given ETA. Being a Metrofibre customer is the worst thing ever, I don’t know the real reason why my wifi is now not working?????????? I don’t know what to do now but to rather cancel the contract and go to another service
MJ
Mamello J's update30 Mar 2023, 10:03
Reviewer Update
I just got an email asking me to send pictures of the cables and router. And another email saying Vumatel hasn’t given ETA. Being a Metrofibre customer is the worst thing ever, I don’t know the real reason why my wifi is now not working?????????? I don’t know what to do now but to rather cancel the contract and go to another service
MJ
Mamello J's updateReviewer Update
30 Mar 2023, 14:49Wifi still down. Metro fibre is telling me the same thing they were telling me yesterday!
MJ
Mamello J's update30 Mar 2023, 14:49
Reviewer Update
Wifi still down. Metro fibre is telling me the same thing they were telling me yesterday!
MetroFibre Networx's replyOfficial
30 Mar 2023, 16:44Dear Mamello
We are following up with the Go team and will provide feedback in due course.
Kind Regards
Metrofibre
Shanice
We are following up with the Go team and will provide feedback in due course.
Kind Regards
Metrofibre
Shanice
MetroFibre Networx's reply30 Mar 2023, 16:44
Official
Dear Mamello
We are following up with the Go team and will provide feedback in due course.
Kind Regards
Metrofibre
Shanice
We are following up with the Go team and will provide feedback in due course.
Kind Regards
Metrofibre
Shanice
MJ
Mamello J's updateReviewer Update
30 Mar 2023, 16:47When will I get feedback? Another day is over and I still don’t have WIFI CONNECTION????every month I am paying FOR NOTHING???I can’t even work from home because there is no connection?????
MJ
Mamello J's update30 Mar 2023, 16:47
Reviewer Update
When will I get feedback? Another day is over and I still don’t have WIFI CONNECTION????every month I am paying FOR NOTHING???I can’t even work from home because there is no connection?????
MetroFibre Networx's replyOfficial
30 Mar 2023, 16:58Dear Mamello
The latest update that we have received from the Go team is that your line is affected by the current outage.
Engineers are working on it however we do not have an ETR.
Kind Regards
MetroFibre
Shanice
The latest update that we have received from the Go team is that your line is affected by the current outage.
Engineers are working on it however we do not have an ETR.
Kind Regards
MetroFibre
Shanice
MetroFibre Networx's reply30 Mar 2023, 16:58
Official
Dear Mamello
The latest update that we have received from the Go team is that your line is affected by the current outage.
Engineers are working on it however we do not have an ETR.
Kind Regards
MetroFibre
Shanice
The latest update that we have received from the Go team is that your line is affected by the current outage.
Engineers are working on it however we do not have an ETR.
Kind Regards
MetroFibre
Shanice
MJ
Mamello J's updateReviewer Update
30 Mar 2023, 17:22That is what you guys have been saying since yesterday! You are the ****tiest service provider ever, even when I was getting my contract with you it was a hustle a it took weeks for it to be activated. I should have on then that it is going to be a hell. You have been singing the same song since yesterday. HOW FAR ARE THEY WITH THE REPAIRS????
MJ
Mamello J's update30 Mar 2023, 17:22
Reviewer Update
That is what you guys have been saying since yesterday! You are the ****tiest service provider ever, even when I was getting my contract with you it was a hustle a it took weeks for it to be activated. I should have on then that it is going to be a hell. You have been singing the same song since yesterday. HOW FAR ARE THEY WITH THE REPAIRS????
MJ
Mamello J's updateReviewer Update
03 Apr 2023, 16:02Oh wow I got an email that my line will be cancelled. So Metro fibre would rather cancel a customers line than improve their services
MJ
Mamello J's update03 Apr 2023, 16:02
Reviewer Update
Oh wow I got an email that my line will be cancelled. So Metro fibre would rather cancel a customers line than improve their services