JT
Jaynesh T
1 reviews | Active since Oct 2020
06 Oct 2025, 15:22
WiFi always dropping - Long SLA on service
WiFi is UNRELIABLE and customer care is SLOW . REPEATED INCIDENT. It's so disrespectful to customers paying on time every month for a FULL MONTH OF EXPECTED WIFI. Not only does my WiFi completely go inactive for days now, but I keep getting told about these Crazy long SLA times. And that's if they even answer customer care to begin with. MOBILE DATA IS EXPENSIVE I'm so many days without WiFi?? if you respect yourself as a consumer PLEASE never go with this useless network. Metrofibre, if you at all care about customer service here's my reference number - 965441
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
06 Oct 2025, 15:43Dear Jaynesh Tailor
Thank you for bringing this to our attention.
We acknowledge your concerns regarding the recurring WiFi interruptions and the delays you've experienced in receiving support. Consistent and reliable service is important, and we understand the frustration caused when expectations are not met—especially when connectivity is essential to your daily life.
Please be assured that we are escalating your case under reference number 965441 for immediate attention by our technical team. They will work to resolve the issue as swiftly as possible and ensure more stable service moving forward.
We truly value your continued support and appreciate your feedback, which helps us improve both our service and response times. You will be contacted with updates as soon as possible.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge your concerns regarding the recurring WiFi interruptions and the delays you've experienced in receiving support. Consistent and reliable service is important, and we understand the frustration caused when expectations are not met—especially when connectivity is essential to your daily life.
Please be assured that we are escalating your case under reference number 965441 for immediate attention by our technical team. They will work to resolve the issue as swiftly as possible and ensure more stable service moving forward.
We truly value your continued support and appreciate your feedback, which helps us improve both our service and response times. You will be contacted with updates as soon as possible.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply06 Oct 2025, 15:43
Official
Dear Jaynesh Tailor
Thank you for bringing this to our attention.
We acknowledge your concerns regarding the recurring WiFi interruptions and the delays you've experienced in receiving support. Consistent and reliable service is important, and we understand the frustration caused when expectations are not met—especially when connectivity is essential to your daily life.
Please be assured that we are escalating your case under reference number 965441 for immediate attention by our technical team. They will work to resolve the issue as swiftly as possible and ensure more stable service moving forward.
We truly value your continued support and appreciate your feedback, which helps us improve both our service and response times. You will be contacted with updates as soon as possible.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge your concerns regarding the recurring WiFi interruptions and the delays you've experienced in receiving support. Consistent and reliable service is important, and we understand the frustration caused when expectations are not met—especially when connectivity is essential to your daily life.
Please be assured that we are escalating your case under reference number 965441 for immediate attention by our technical team. They will work to resolve the issue as swiftly as possible and ensure more stable service moving forward.
We truly value your continued support and appreciate your feedback, which helps us improve both our service and response times. You will be contacted with updates as soon as possible.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
JT
Jaynesh T's updateReviewer Update
06 Oct 2025, 16:22Now how do we go about arranging for a reimbur*****t for the money I've spent on data in this time? I budgeted Metrofibres fees for the month so that I dont have to buy data. This money in completely unbudgeted for me. Please reach out to me with solutions thanks.
JT
Jaynesh T's update06 Oct 2025, 16:22
Reviewer Update
Now how do we go about arranging for a reimbur*****t for the money I've spent on data in this time? I budgeted Metrofibres fees for the month so that I dont have to buy data. This money in completely unbudgeted for me. Please reach out to me with solutions thanks.
JT
Jaynesh T's updateReviewer Update
14 Oct 2025, 10:50Wifi gone AGAIN!
Im putting as a reply for all consumers to see IM NOW SITTING WITHOUT WIFI AGAIN in a two week period.
Service light is off again. I'm again being told that the turnaround time is 3 to 4 days. IM ALREADY A DISGRUNTLED CUSTOMER?? I've already BEEN RAISING this issue repeatedly. And no efforts to fast track or escalate this for me?? Seriously this is the WORST SERVICE PROVIDER.
I'm again going to be bleeding 100s of rands and again they're just going to shrug their shoulders.
AGAIN IN TWO WEEKS SERIOUSLY METROFIBRE???
Im putting as a reply for all consumers to see IM NOW SITTING WITHOUT WIFI AGAIN in a two week period.
Service light is off again. I'm again being told that the turnaround time is 3 to 4 days. IM ALREADY A DISGRUNTLED CUSTOMER?? I've already BEEN RAISING this issue repeatedly. And no efforts to fast track or escalate this for me?? Seriously this is the WORST SERVICE PROVIDER.
I'm again going to be bleeding 100s of rands and again they're just going to shrug their shoulders.
AGAIN IN TWO WEEKS SERIOUSLY METROFIBRE???
JT
Jaynesh T's update14 Oct 2025, 10:50
Reviewer Update
Wifi gone AGAIN!
Im putting as a reply for all consumers to see IM NOW SITTING WITHOUT WIFI AGAIN in a two week period.
Service light is off again. I'm again being told that the turnaround time is 3 to 4 days. IM ALREADY A DISGRUNTLED CUSTOMER?? I've already BEEN RAISING this issue repeatedly. And no efforts to fast track or escalate this for me?? Seriously this is the WORST SERVICE PROVIDER.
I'm again going to be bleeding 100s of rands and again they're just going to shrug their shoulders.
AGAIN IN TWO WEEKS SERIOUSLY METROFIBRE???
Im putting as a reply for all consumers to see IM NOW SITTING WITHOUT WIFI AGAIN in a two week period.
Service light is off again. I'm again being told that the turnaround time is 3 to 4 days. IM ALREADY A DISGRUNTLED CUSTOMER?? I've already BEEN RAISING this issue repeatedly. And no efforts to fast track or escalate this for me?? Seriously this is the WORST SERVICE PROVIDER.
I'm again going to be bleeding 100s of rands and again they're just going to shrug their shoulders.
AGAIN IN TWO WEEKS SERIOUSLY METROFIBRE???
MetroFibre Networx's replyOfficial
15 Oct 2025, 10:20Dear Jaynesh,
Please note that your maintenance fault ticket 981119 has been prioritised by our Maintenance Management Team for urgent resolution. The matter has been escalated to the relevant technical team to ensure it is addressed as quickly as possible.
You will be updated as soon as feedback is received from the allocated contractor regarding the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please note that your maintenance fault ticket 981119 has been prioritised by our Maintenance Management Team for urgent resolution. The matter has been escalated to the relevant technical team to ensure it is addressed as quickly as possible.
You will be updated as soon as feedback is received from the allocated contractor regarding the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Oct 2025, 10:20
Official
Dear Jaynesh,
Please note that your maintenance fault ticket 981119 has been prioritised by our Maintenance Management Team for urgent resolution. The matter has been escalated to the relevant technical team to ensure it is addressed as quickly as possible.
You will be updated as soon as feedback is received from the allocated contractor regarding the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Please note that your maintenance fault ticket 981119 has been prioritised by our Maintenance Management Team for urgent resolution. The matter has been escalated to the relevant technical team to ensure it is addressed as quickly as possible.
You will be updated as soon as feedback is received from the allocated contractor regarding the restoration of your service.
Best regards,
Marilize
MetroFibre Complaints & Escalations