KM
Keenan M
1 reviews | Active since Jan 2026
21 Jan 2026, 09:01
WiFi
I have been really disappointed in metrofibre ,I’ve called agents to inform that my wifi is down but there is no response.I will definitely be cancelling my account
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MetroFibre Networx's replyOfficial
21 Jan 2026, 09:25Dear Keenan Moodley
Thank you for bringing this to our attention. It’s clear how frustrating this experience has been, especially after reaching out multiple times without receiving the assistance you expected. This is not the level of service we aim to provide.
Your WiFi connectivity issue is being taken seriously, and the lack of timely response from our support channels is being addressed internally. We are escalating this matter to ensure it receives immediate attention and that you are kept informed of the progress.
We value your business and would appreciate the opportunity to restore your service and rebuild your confidence in us. Please confirm a convenient time and contact number so the technical team can engage with you directly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. It’s clear how frustrating this experience has been, especially after reaching out multiple times without receiving the assistance you expected. This is not the level of service we aim to provide.
Your WiFi connectivity issue is being taken seriously, and the lack of timely response from our support channels is being addressed internally. We are escalating this matter to ensure it receives immediate attention and that you are kept informed of the progress.
We value your business and would appreciate the opportunity to restore your service and rebuild your confidence in us. Please confirm a convenient time and contact number so the technical team can engage with you directly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Jan 2026, 09:25
Official
Dear Keenan Moodley
Thank you for bringing this to our attention. It’s clear how frustrating this experience has been, especially after reaching out multiple times without receiving the assistance you expected. This is not the level of service we aim to provide.
Your WiFi connectivity issue is being taken seriously, and the lack of timely response from our support channels is being addressed internally. We are escalating this matter to ensure it receives immediate attention and that you are kept informed of the progress.
We value your business and would appreciate the opportunity to restore your service and rebuild your confidence in us. Please confirm a convenient time and contact number so the technical team can engage with you directly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. It’s clear how frustrating this experience has been, especially after reaching out multiple times without receiving the assistance you expected. This is not the level of service we aim to provide.
Your WiFi connectivity issue is being taken seriously, and the lack of timely response from our support channels is being addressed internally. We are escalating this matter to ensure it receives immediate attention and that you are kept informed of the progress.
We value your business and would appreciate the opportunity to restore your service and rebuild your confidence in us. Please confirm a convenient time and contact number so the technical team can engage with you directly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations