KM
Kebone M
1 reviews | Active since May 2022
27 Mar 2026, 12:20
Why have a support line if we don't get assistance from it
We have been trying to call the support line since yesterday evening due to not having any connectivity to no avail. We have logged multiple tickets thinking that will assist and requested call backs but nothing, we just wondering how serious do they take us cause this Sue person is frustrating as well
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
27 Mar 2026, 12:50Dear Kebone Mojafi
Thank you for bringing this to our attention.
We understand how frustrating it can be to experience extended connectivity issues and delays in reaching support. Your concerns regarding ticket responses and the AI system have been noted, and we are actively reviewing the situation to ensure a resolution is reached.
Our technical team is prioritizing your case and will be in contact to assist you directly. We are committed to restoring your service as quickly as possible and improving your overall experience with our support channels.
We appreciate your patience while this matter is being addressed and will provide updates as progress is made.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it can be to experience extended connectivity issues and delays in reaching support. Your concerns regarding ticket responses and the AI system have been noted, and we are actively reviewing the situation to ensure a resolution is reached.
Our technical team is prioritizing your case and will be in contact to assist you directly. We are committed to restoring your service as quickly as possible and improving your overall experience with our support channels.
We appreciate your patience while this matter is being addressed and will provide updates as progress is made.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Mar 2026, 12:50
Official
Dear Kebone Mojafi
Thank you for bringing this to our attention.
We understand how frustrating it can be to experience extended connectivity issues and delays in reaching support. Your concerns regarding ticket responses and the AI system have been noted, and we are actively reviewing the situation to ensure a resolution is reached.
Our technical team is prioritizing your case and will be in contact to assist you directly. We are committed to restoring your service as quickly as possible and improving your overall experience with our support channels.
We appreciate your patience while this matter is being addressed and will provide updates as progress is made.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating it can be to experience extended connectivity issues and delays in reaching support. Your concerns regarding ticket responses and the AI system have been noted, and we are actively reviewing the situation to ensure a resolution is reached.
Our technical team is prioritizing your case and will be in contact to assist you directly. We are committed to restoring your service as quickly as possible and improving your overall experience with our support channels.
We appreciate your patience while this matter is being addressed and will provide updates as progress is made.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
KM
Kebone M's updateReviewer Update
27 Mar 2026, 13:42We have honestly tried every option, your whatsapp lines aren't working as well. I have sent messages to all the numbers provided but till now haven't received any response nothing whatsoever.
KM
Kebone M's update27 Mar 2026, 13:42
Reviewer Update
We have honestly tried every option, your whatsapp lines aren't working as well. I have sent messages to all the numbers provided but till now haven't received any response nothing whatsoever.
MetroFibre Networx's replyOfficial
27 Mar 2026, 14:19 An email has been sent from complaints; please respond to the email.
MetroFibre Networx's reply27 Mar 2026, 14:19
Official
An email has been sent from complaints; please respond to the email.