Where is my FIBRE!!!!!!!

We app**** for MetroFibre in July 2020. In September a technician came and connected the fibre from outside to inside, installed a small box in my house. The work was completed in our area in November. I have been calling them since then. They kept on telling me that it is not "live" yet. January 2021 I called again and the lady told me it will go "live" in the 3rd week of January. So I waited patiently. It is today 29 January and it still not "live". When I called on the 26th, the lady said there is no notes on the system that shows there is a delay, she can't understand why it is not "live" and she can't give me an answer. I just have to be patient. Well, I can't be patient anymore, I need this connection urgently. What I have at home is not working for us. My husband and I are working from home, I NEED MY FIBRE. Otherwise I need a way out of this contract.