When you hear MetroFibre - stay away!

My input is: Whenever you sign up with an ISP - make sure that MetroFibre is NOWHERE TO BE MENTIONED. The problem here is that MetroFibre is the line-owner - our ISP is Foxlink. I communicate with Foxlink on whatsapp about our poor and non-existent 10mb Fibre line and they keep on blaming Metrofibre! WIth the little control Foxlink has, they have amazing and quick client service. I have all the screenshots from numerous chats about our internet speed. If I say that we are without a decent connection 4 times per week, I am not exaggerating. This morning again - our upload speed is recorded at 0,05mbs - I need to work remotely. I am disconnected from global zoom calls on a daily basis where I look utterly unprofessional every single time. While I am typing this, I can see that Outlook is trying to receive a 8mb email - it's been loading for the past 20min. My fiance needs to write an LLB degree exam at 2pm - will we have a connection for him to do this successfully? My question is: what must we do? Must we move service providers because of metrofibre? That won't help us at all - metrofibre sits in their offices, they get their money and everyone else suffers.