JF
Jenay F
1 reviews | Active since Feb 2023
25 Nov 2024, 15:30
When ***s fly I guess ....
From the outset I must stress how disappointed I am in their service. Our internet service the last few days were absolutely shocking. The speeds are low and service intermittent. I was struggling to stream anything online. The Springbok game and later the F1 final. How ridiculous is this! Trying to phone the call center is an absolute test of patience. They even logged the fault on my business address not my home address. Really! Even the feedback on the WhatsApp line is so vague and waiting for an actual phone call or appointment with technician is as good as waiting for ***s to fly. My opinion - their service is NOT worth the monthly expence.
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MetroFibre Networx's replyOfficial
25 Nov 2024, 16:00Dear Jenay
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the poor experience and the delay in resolving your service issues. We understand how frustrating this must be.
We can confirm that a ticket has been logged to address your concerns, and our NOC (Network Operations Center) department is actively investigating the issue. An email has been sent to you with further details regarding the situation. Rest assured, the matter is being treated with urgency, and the team is working to provide a resolution as soon as possible.
Should you have any additional questions or require further assistance, please don’t hesitate to reach out. We appreciate your patience as we work to improve your experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the poor experience and the delay in resolving your service issues. We understand how frustrating this must be.
We can confirm that a ticket has been logged to address your concerns, and our NOC (Network Operations Center) department is actively investigating the issue. An email has been sent to you with further details regarding the situation. Rest assured, the matter is being treated with urgency, and the team is working to provide a resolution as soon as possible.
Should you have any additional questions or require further assistance, please don’t hesitate to reach out. We appreciate your patience as we work to improve your experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Nov 2024, 16:00
Official
Dear Jenay
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the poor experience and the delay in resolving your service issues. We understand how frustrating this must be.
We can confirm that a ticket has been logged to address your concerns, and our NOC (Network Operations Center) department is actively investigating the issue. An email has been sent to you with further details regarding the situation. Rest assured, the matter is being treated with urgency, and the team is working to provide a resolution as soon as possible.
Should you have any additional questions or require further assistance, please don’t hesitate to reach out. We appreciate your patience as we work to improve your experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the poor experience and the delay in resolving your service issues. We understand how frustrating this must be.
We can confirm that a ticket has been logged to address your concerns, and our NOC (Network Operations Center) department is actively investigating the issue. An email has been sent to you with further details regarding the situation. Rest assured, the matter is being treated with urgency, and the team is working to provide a resolution as soon as possible.
Should you have any additional questions or require further assistance, please don’t hesitate to reach out. We appreciate your patience as we work to improve your experience.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations