1 reviews | Active since Apr 2024
WHAT IS METRO FIBRE ACTUALLY DOING!?
I started the process of getting a fibre line connection to my house through the Cool ideas ISP. The existing fibre to the house belongs to Metro Fibre, they are the line provider. That was on the 8th of March 2024. It is now the 23 of March 2024 and I still do not have a fibre internet connection to my house. From the time I started this process I have been in constant communication with Cool ideas and they themselves are battling to get any kind of resolution from Metro Fibre. Metro Fibre has been given every necessary document needed from me via Cool ideas to get my line connected but up until now nothing has happened. This is highly frustrating and is causing socioeconomic problems in my home. Can Metro Fibre please get thier act together ASAP! This kind of customer service is unacceptable.
Thank you for reaching out to us and bringing this matter to our attention. We apologize for the inconvenience and frustration you have experienced during the process of getting your fibre internet connection set up.
We have reviewed your complaint, and we understand the urgency of resolving this issue promptly. However, upon searching our records, we were unable to locate your service order using the details provided in your complaint.
To assist you further, we have sent you an email requesting your account holder details. Once we receive this information, we will investigate the matter thoroughly and work to expedite the process of getting your fibre internet connection set up.
We apologize for any delays or difficulties you have faced, and we appreciate your patience and understanding as we work to resolve this matter as quickly as possible.
If you have any further questions or concerns, please feel free to contact us. We are here to help and ensure that you receive the service you deserve.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for reaching out to us and bringing this matter to our attention. We apologize for the inconvenience and frustration you have experienced during the process of getting your fibre internet connection set up.
We have reviewed your complaint, and we understand the urgency of resolving this issue promptly. However, upon searching our records, we were unable to locate your service order using the details provided in your complaint.
To assist you further, we have sent you an email requesting your account holder details. Once we receive this information, we will investigate the matter thoroughly and work to expedite the process of getting your fibre internet connection set up.
We apologize for any delays or difficulties you have faced, and we appreciate your patience and understanding as we work to resolve this matter as quickly as possible.
If you have any further questions or concerns, please feel free to contact us. We are here to help and ensure that you receive the service you deserve.
Kind Regards
Marilize
MetroFibre Complaints