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Norman N

1 reviews | Active since Apr 2026

26 May 2026, 05:51

What customer service??

Metro Fibre. And here we go again. I have been struggling with service form you guys. I cancelled my subscription for not having internet for the whole month. Waiting to hear from you guys, to reply to my emails or just a phone call. NOTHING.

You are eager to take money, but if we need help or need internet urgently the metro fibre is nowhere to assist.

The day i cancelled my subscription, then all of the sudden you could mail me and try to phone me after i complained, i emailed, i pboned with no damn assistance or reply.

Now you still take a monthly subscription? For what?

Dont tell me it is for a service. There was non. So please.

Cancel my subscription and reverse that subscrition.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply26 May 2026, 08:32
Official
Dear Norman

Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.

Please note that your query is currently with our Cancellations Department, who will be assisting you further regarding your request. They will review your account and provide the necessary feedback.

We appreciate your patience while this matter is being attended to.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations