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bassymatlala B
1 reviews | Active since Mar 2017
14 Mar 2026, 13:31
WHAT CUSTOMER SERVICE!
Tell me why its such a pain to get any assistance. No responses on your 50 Whatsapps. Calls just go silent! No responses on Social media. How exactly am i supposed to reach out? Send a ***eon? Dont even get me started on the bot! What a dissapointment.
I have been with your company for a couple if years now and never really had any issues because theres never a need to reach out. The ONE time i need assistance I have to go through multiple channels and NOTHING!
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
14 Mar 2026, 17:30Dear Basetsana
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach us.
Please be advised that we have requested the MetroGo Finance Department to assist and allocate the proof of payment you submitted to your account. The team will review the matter and provide you with feedback once the allocation has been completed.
We appreciate your patience and understanding while the relevant department attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach us.
Please be advised that we have requested the MetroGo Finance Department to assist and allocate the proof of payment you submitted to your account. The team will review the matter and provide you with feedback once the allocation has been completed.
We appreciate your patience and understanding while the relevant department attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply14 Mar 2026, 17:30
Official
Dear Basetsana
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach us.
Please be advised that we have requested the MetroGo Finance Department to assist and allocate the proof of payment you submitted to your account. The team will review the matter and provide you with feedback once the allocation has been completed.
We appreciate your patience and understanding while the relevant department attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced while trying to reach us.
Please be advised that we have requested the MetroGo Finance Department to assist and allocate the proof of payment you submitted to your account. The team will review the matter and provide you with feedback once the allocation has been completed.
We appreciate your patience and understanding while the relevant department attends to this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
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bassymatlala B's updateReviewer Update
15 Mar 2026, 12:58The Lies, The Lies, The LIES! It's a day later and STILL NOTHING! Im so frustrated from this! Ive spent the morning once again trying to reach a HUMAN. How hard can it be to reconnect something.
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bassymatlala B's update15 Mar 2026, 12:58
Reviewer Update
The Lies, The Lies, The LIES! It's a day later and STILL NOTHING! Im so frustrated from this! Ive spent the morning once again trying to reach a HUMAN. How hard can it be to reconnect something.