What a horrific experience with Metrofibre-total nightmare

How is possible that a company blatantly just refuse to get your system on line Twice I logged tickets as my system is still not active and twice they made it complete without fixing the problem My system is still not working It is now a week and no action from metrofibre I have spoken to 7 different people send 12 mails logged 3rd tickets left 8 messages and still no action