KM
Kagiso M
1 reviews | Active since May 2020
03 Mar 2026, 09:49
Well I just asked fo...
Well I just asked for upgrade in January and the concluded today, I'm happy with the upgrade but not happy with the time they took to get it done
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Replies (1)
MetroFibre Networx's replyOfficial
03 Mar 2026, 09:57Good day Kagiso
Thank you for your feedback and for taking the time to share your experience.
We’re pleased to hear that you are happy with your upgrade. However, we sincerely apologise for the delay in getting it completed.
We understand that waiting from January until now would have been frustrating, and we appreciate your patience during this process.
Your feedback regarding the turnaround time has been noted and will be shared with the relevant teams as we continuously work to improve our service delivery.
Thank you for choosing Metrofibre, and we look forward to providing you with a smoother experience going forward.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations
Thank you for your feedback and for taking the time to share your experience.
We’re pleased to hear that you are happy with your upgrade. However, we sincerely apologise for the delay in getting it completed.
We understand that waiting from January until now would have been frustrating, and we appreciate your patience during this process.
Your feedback regarding the turnaround time has been noted and will be shared with the relevant teams as we continuously work to improve our service delivery.
Thank you for choosing Metrofibre, and we look forward to providing you with a smoother experience going forward.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply03 Mar 2026, 09:57
Official
Good day Kagiso
Thank you for your feedback and for taking the time to share your experience.
We’re pleased to hear that you are happy with your upgrade. However, we sincerely apologise for the delay in getting it completed.
We understand that waiting from January until now would have been frustrating, and we appreciate your patience during this process.
Your feedback regarding the turnaround time has been noted and will be shared with the relevant teams as we continuously work to improve our service delivery.
Thank you for choosing Metrofibre, and we look forward to providing you with a smoother experience going forward.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations
Thank you for your feedback and for taking the time to share your experience.
We’re pleased to hear that you are happy with your upgrade. However, we sincerely apologise for the delay in getting it completed.
We understand that waiting from January until now would have been frustrating, and we appreciate your patience during this process.
Your feedback regarding the turnaround time has been noted and will be shared with the relevant teams as we continuously work to improve our service delivery.
Thank you for choosing Metrofibre, and we look forward to providing you with a smoother experience going forward.
Kind regards,
Keatlegile
MetroFibre Complaints & Escalations