YA
Yvonne A
1 reviews | Active since Jun 2015
28 Mar 2025, 19:59
Webafrica/Metrofiber
No internet again today around 12::45 pm,reported the matter a fault was logged. I work remotely and was informed standard time is 24-48 hours can you imagine the inconvenience!! not to mention the frustration we all have as a family..day 1 school holidays no internet
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
28 Mar 2025, 20:04Dear Yvonne Abegaz,
Thank you for bringing this matter to our attention. We understand the frustration and inconvenience that comes with losing internet connectivity, especially during school holidays and while working remotely.
We want to assure you that the ticket has been escalated to the relevant department for urgent attention. Our team is actively working to resolve this issue, and we will ensure that it is prioritized so that you can resume your work and daily activities without further disruption.
We appreciate your patience, and we’ll keep you updated as we work towards a resolution. Should you have any additional concerns or need further assistance, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the frustration and inconvenience that comes with losing internet connectivity, especially during school holidays and while working remotely.
We want to assure you that the ticket has been escalated to the relevant department for urgent attention. Our team is actively working to resolve this issue, and we will ensure that it is prioritized so that you can resume your work and daily activities without further disruption.
We appreciate your patience, and we’ll keep you updated as we work towards a resolution. Should you have any additional concerns or need further assistance, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Mar 2025, 20:04
Official
Dear Yvonne Abegaz,
Thank you for bringing this matter to our attention. We understand the frustration and inconvenience that comes with losing internet connectivity, especially during school holidays and while working remotely.
We want to assure you that the ticket has been escalated to the relevant department for urgent attention. Our team is actively working to resolve this issue, and we will ensure that it is prioritized so that you can resume your work and daily activities without further disruption.
We appreciate your patience, and we’ll keep you updated as we work towards a resolution. Should you have any additional concerns or need further assistance, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the frustration and inconvenience that comes with losing internet connectivity, especially during school holidays and while working remotely.
We want to assure you that the ticket has been escalated to the relevant department for urgent attention. Our team is actively working to resolve this issue, and we will ensure that it is prioritized so that you can resume your work and daily activities without further disruption.
We appreciate your patience, and we’ll keep you updated as we work towards a resolution. Should you have any additional concerns or need further assistance, please feel free to reach out.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
YA
Yvonne A's updateReviewer Update
29 Mar 2025, 12:49No changes still even today it has now past 24 hours no communication/updates whatsoever . So it’s a weekend with no internet. Horrible service!!!
YA
Yvonne A's update29 Mar 2025, 12:49
Reviewer Update
No changes still even today it has now past 24 hours no communication/updates whatsoever . So it’s a weekend with no internet. Horrible service!!!
MetroFibre Networx's replyOfficial
31 Mar 2025, 10:03Thank you for reaching out again. We have escalated your ticket to the relevant team, and they will be in contact with you shortly to assist further. We understand the frustration caused by the lack of communication and are prioritizing your issue to ensure it is addressed as quickly as possible.Please rest assured, the team will provide an update soon. We appreciate your patience and will continue working to resolve this.
MetroFibre Networx's reply31 Mar 2025, 10:03
Official
Thank you for reaching out again. We have escalated your ticket to the relevant team, and they will be in contact with you shortly to assist further. We understand the frustration caused by the lack of communication and are prioritizing your issue to ensure it is addressed as quickly as possible.Please rest assured, the team will provide an update soon. We appreciate your patience and will continue working to resolve this.