MT
Matshidiso T
1 reviews | Active since Jun 2022
07 Jun 2022, 14:01
Webafrica MetroFibre ... Very disappointing when it comes to SUPPORT when issues arise
The support is terrible. I am all for technology and getting assistance from bots. after a sale has been made, YOU ARE ON YOUR OWN. Its really frustrating.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
07 Jun 2022, 14:06Dear Matshidiso
Thank you for drawing our attention to this issue.
Please be aware that your complaint will be looked into internally.
A representative will contact you to provide feedback.
Kind Regards,
MetroFibre
Thank you for drawing our attention to this issue.
Please be aware that your complaint will be looked into internally.
A representative will contact you to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply07 Jun 2022, 14:06
Official
Dear Matshidiso
Thank you for drawing our attention to this issue.
Please be aware that your complaint will be looked into internally.
A representative will contact you to provide feedback.
Kind Regards,
MetroFibre
Thank you for drawing our attention to this issue.
Please be aware that your complaint will be looked into internally.
A representative will contact you to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's replyOfficial
07 Jun 2022, 14:57Dear Matshidiso
Thank you for taking our call.
As discussed telephonically please note we have escalated the issue to the key accounts department for further assistance.
Kindly note that the issue is being prioritized from our side.
An agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
Thank you for taking our call.
As discussed telephonically please note we have escalated the issue to the key accounts department for further assistance.
Kindly note that the issue is being prioritized from our side.
An agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply07 Jun 2022, 14:57
Official
Dear Matshidiso
Thank you for taking our call.
As discussed telephonically please note we have escalated the issue to the key accounts department for further assistance.
Kindly note that the issue is being prioritized from our side.
An agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
Thank you for taking our call.
As discussed telephonically please note we have escalated the issue to the key accounts department for further assistance.
Kindly note that the issue is being prioritized from our side.
An agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
MT
Matshidiso T's updateReviewer Update
08 Jun 2022, 09:48Good Day ,
thanks for the call yesterday but I haven't received any feedback regarding the escalation :(
thanks for the call yesterday but I haven't received any feedback regarding the escalation :(
MT
Matshidiso T's update08 Jun 2022, 09:48
Reviewer Update
Good Day ,
thanks for the call yesterday but I haven't received any feedback regarding the escalation :(
thanks for the call yesterday but I haven't received any feedback regarding the escalation :(
MetroFibre Networx's replyOfficial
08 Jun 2022, 09:52Dear Matshidiso
Please note that we are currently awaiting a response from the Key Accounts department as discussed.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Please note that we are currently awaiting a response from the Key Accounts department as discussed.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MetroFibre Networx's reply08 Jun 2022, 09:52
Official
Dear Matshidiso
Please note that we are currently awaiting a response from the Key Accounts department as discussed.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
Please note that we are currently awaiting a response from the Key Accounts department as discussed.
An agent will be in contact to provide feedback.
Kind Regards,
MetroFibre
MT
Matshidiso T's updateReviewer Update
08 Jun 2022, 12:27Thanks Ayanda for your assistance and compassion. I am sorted and my line is active :) , i am satisfied with your customer service, I wish the provider has a 1000 of Ayanda's . Thanks to the hellopeter platform , your services are highly appreciated.
MT
Matshidiso T's update08 Jun 2022, 12:27
Reviewer Update
Thanks Ayanda for your assistance and compassion. I am sorted and my line is active :) , i am satisfied with your customer service, I wish the provider has a 1000 of Ayanda's . Thanks to the hellopeter platform , your services are highly appreciated.
MetroFibre Networx's replyOfficial
08 Jun 2022, 12:33Dear Matshidiso
We do appreciate your compliment, please note that as our valued customer we are happy that you have been assisted.
Kindly note that we will inform Ayanda about your compliment.
Thank you
Kind regards
Metrofibre
We do appreciate your compliment, please note that as our valued customer we are happy that you have been assisted.
Kindly note that we will inform Ayanda about your compliment.
Thank you
Kind regards
Metrofibre
MetroFibre Networx's reply08 Jun 2022, 12:33
Official
Dear Matshidiso
We do appreciate your compliment, please note that as our valued customer we are happy that you have been assisted.
Kindly note that we will inform Ayanda about your compliment.
Thank you
Kind regards
Metrofibre
We do appreciate your compliment, please note that as our valued customer we are happy that you have been assisted.
Kindly note that we will inform Ayanda about your compliment.
Thank you
Kind regards
Metrofibre