Webafrica and metrofibre what a nightmare

Item: MetroFibre Networx
Rating: 1
Author: Kamogelo M

Warning: Webafrica's customer service is a nightmare! I've been experiencing issues with my WiFi connection for 2 days, and despite multiple communications, they haven't resolved the problem. To add insult to injury, they're charging a R650 call-out fee, which is ridiculous. If you're considering using Webafrica, think twice. Their lack of responsiveness and steep fees are not worth it.

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Replies (3)

Kamogelo M's updateReviewer Update

09 Dec 2025, 12:06

That dont have sense of urgency at all

Kamogelo M's update09 Dec 2025, 12:06

Reviewer Update

That dont have sense of urgency at all

MetroFibre Networx's replyOfficial

09 Dec 2025, 15:42

Dear Kamogelo

Thank you for reaching out to us.

We understand the frustration that you are experiencing.

Your query has been escalated to the Maintence Department for urgent assistance. A contractor will be in contact with you to arrange an appointment.

Kind Regards,
Siboniso
MetroFibre Complaints and Escalations

MetroFibre Networx's reply09 Dec 2025, 15:42

Official

Kamogelo M's updateReviewer Update

11 Dec 2025, 09:34

Its day 6 now without wifi no one has called now emailed me ..

Kamogelo M's update11 Dec 2025, 09:34

Reviewer Update

Its day 6 now without wifi no one has called now emailed me ..