WE DO NOT EVEN HAVE FIBRE!!!!!

I am currently having the worst experience with MetroFibre. We do not even have fibre (our neighbors do). With the installation of the fibre, MetroFibre damaged OUR electrical cables. We are currently without power for almost a week now. Every time we contact MetroFibre via telephone, they will get back to us (which the DON'T). With every e-mail we send, we get almost NO reply. When phoning the customer center, they advised that we should send our complaint via whatsapp, to which I specifically asked if I am going to get an answer from a robot, the lady rep**** "no, a person will answer me". As expected, I received a robot answer. We send our complaint form (with photos) via e-mail, to which we received ONLY a confirmation e-mail, NOTHING else there after. My father is 70 years old. This is really NOT fair to him!!!!