Waste of money!

I spoke to someone called Thabo Mazibuko from the support department yesterday night (he needs to be escalated or get a warning by the way; had a very rude way of doing things) who took an hour to put me through to his manager (which he didn't by the way). Used an old lie that all call centre agents use and said his manager was on a call. Im saying this because I've worked in a call centre before and managers do not want to take over calls. I told him to not put me on hold and he muted me. I could hear in the background that he is busy having a good old chat with his colleagues on Microsoft teams, after an hour he got back to me and started making this static sound/noise with his headsets as if he cant hear me (which is what agents do too) then ended the call. Meaning he did not have a resolution to my issue. So in essence, with this company you do not get a hold of anyone to assist you when you need them the most. My portal has never been set up ever since I joined them which is appalling so every time I need statements or invoices, I need to email finance. Ive been emailing the finance department asking for it since last week Friday and they kept ignoring my emails. When I call, Im told the finance department is busy. On a other day when they transfer me, the call drops. So basically customer service is ****ty as hell. Guess what? After calling yet again today to be transferred to Finance, they did and the agent I spoke to sent me my invoice while I was on the call, meaning they were blatantly ignoring my emails, all week. Im so glad I’ve cancelled my services with them. My money was def not worth this ****. If you want a reliable ISP provider. Please do not bother with these people!