aM
adam M
1 reviews | Active since Jul 2023
18 Jul 2023, 13:25
Warning!!
Now they have "completed" my complaint ticket on their portal but i haven't had much feedback other than they have escalated this to the maintenance team. I am giving metro fiber until the COB today to resolve the WIFI issue before i report them to Ombudsman.
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Replies (2)
MetroFibre Networx's replyOfficial
18 Jul 2023, 15:18Good day.
Please take note that our Communications Team has sent out SMS's this morning to affected customers in your area. Further to this, there are communications on our website explaining the existing issue. Due to fibre repairs in Alberton impacting Albermarle, Castleview, Dinwiddie, Elandshaven, Elandspark, Florentia, Germiston, Gosforth Park, Linmeyer, South Crest, The Hills, Verwoerdpark and Union Free Standing Houses, you may experience intermittent connectivity. ETR is 31/07 at 5pm.
All ISP's (Internet Service Providers) customers are equally affected and have received the same correspondence.
Our apologies for the inconvenience. If you prefer to receive updates on the above matter on a different contact number other than the one you provided us with, kindly forward it to *** along with the correct name of the account holder.
RegardsEscalation Team.
Please take note that our Communications Team has sent out SMS's this morning to affected customers in your area. Further to this, there are communications on our website explaining the existing issue. Due to fibre repairs in Alberton impacting Albermarle, Castleview, Dinwiddie, Elandshaven, Elandspark, Florentia, Germiston, Gosforth Park, Linmeyer, South Crest, The Hills, Verwoerdpark and Union Free Standing Houses, you may experience intermittent connectivity. ETR is 31/07 at 5pm.
All ISP's (Internet Service Providers) customers are equally affected and have received the same correspondence.
Our apologies for the inconvenience. If you prefer to receive updates on the above matter on a different contact number other than the one you provided us with, kindly forward it to *** along with the correct name of the account holder.
RegardsEscalation Team.
MetroFibre Networx's reply18 Jul 2023, 15:18
Official
Good day.
Please take note that our Communications Team has sent out SMS's this morning to affected customers in your area. Further to this, there are communications on our website explaining the existing issue. Due to fibre repairs in Alberton impacting Albermarle, Castleview, Dinwiddie, Elandshaven, Elandspark, Florentia, Germiston, Gosforth Park, Linmeyer, South Crest, The Hills, Verwoerdpark and Union Free Standing Houses, you may experience intermittent connectivity. ETR is 31/07 at 5pm.
All ISP's (Internet Service Providers) customers are equally affected and have received the same correspondence.
Our apologies for the inconvenience. If you prefer to receive updates on the above matter on a different contact number other than the one you provided us with, kindly forward it to *** along with the correct name of the account holder.
RegardsEscalation Team.
Please take note that our Communications Team has sent out SMS's this morning to affected customers in your area. Further to this, there are communications on our website explaining the existing issue. Due to fibre repairs in Alberton impacting Albermarle, Castleview, Dinwiddie, Elandshaven, Elandspark, Florentia, Germiston, Gosforth Park, Linmeyer, South Crest, The Hills, Verwoerdpark and Union Free Standing Houses, you may experience intermittent connectivity. ETR is 31/07 at 5pm.
All ISP's (Internet Service Providers) customers are equally affected and have received the same correspondence.
Our apologies for the inconvenience. If you prefer to receive updates on the above matter on a different contact number other than the one you provided us with, kindly forward it to *** along with the correct name of the account holder.
RegardsEscalation Team.
aM
adam M's updateReviewer Update
18 Jul 2023, 15:21Why has it taken you nearly 3 weeks to todo something about this problem ? We have been complaining for nearly 3 weeks about this ?
aM
adam M's update18 Jul 2023, 15:21
Reviewer Update
Why has it taken you nearly 3 weeks to todo something about this problem ? We have been complaining for nearly 3 weeks about this ?