Waiting for installation for almost 2 months now

I app**** for fibre in January but up to today I'm still waiting for installation! I call the call centre every week and get promised that they will come before the end of the week but no one comes or contact me. For almost two months now, I've been begging them for installation. I cancelled my previous services provider last month hoping that I'll have fibre installed by then. MetroFribre customer service is just shocking, no one cares!