TM
Thoko M
1 reviews | Active since Feb 2025
18 Mar 2026, 00:12
Waiting for 2 weeks for install
Bad service It is exactly 2 weeks since I app**** for home internet router to date I have called and sent emails to find out when are they coming to install but I don't get assistance. CAN SOMEONE CALL ME TO TELL ME WHAT EXACTLY IS GOING ON AND WHEN WILL THEY INSTALL
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
18 Mar 2026, 09:02Dear Thoko
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and inconvenience caused.
Please be advised that we have requested our Installations Department to contact you urgently to arrange a suitable appointment for your installation.
We will keep you updated on the progress and ensure that the matter is attended to as a priority.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and inconvenience caused.
Please be advised that we have requested our Installations Department to contact you urgently to arrange a suitable appointment for your installation.
We will keep you updated on the progress and ensure that the matter is attended to as a priority.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Mar 2026, 09:02
Official
Dear Thoko
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and inconvenience caused.
Please be advised that we have requested our Installations Department to contact you urgently to arrange a suitable appointment for your installation.
We will keep you updated on the progress and ensure that the matter is attended to as a priority.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and inconvenience caused.
Please be advised that we have requested our Installations Department to contact you urgently to arrange a suitable appointment for your installation.
We will keep you updated on the progress and ensure that the matter is attended to as a priority.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TM
Thoko M's updateReviewer Update
19 Mar 2026, 11:58THE INSTALLATION IS STILL NOT COMPLETED AND STILL NO CALL TO ARRANGE FOR INSTALLATION OF THE ROUTER (PLUG AND CONNECT) I HONESTLY REGRET CHOOSING METROFIBRE.
I WAS CALLED YESTERDAY TO FIND OUT IF I HAVE BEEN ASSISTED AND THE GENTLEMAN SAID HE WILL CALL ME BEFORE 5PM YESTERDAY 18/03/2026 UNTIL NOW I AM STILL WAITING AND FRUSTRATED AS I NEED CONNECTION FOR WORK AND SCHOOL
I WAS CALLED YESTERDAY TO FIND OUT IF I HAVE BEEN ASSISTED AND THE GENTLEMAN SAID HE WILL CALL ME BEFORE 5PM YESTERDAY 18/03/2026 UNTIL NOW I AM STILL WAITING AND FRUSTRATED AS I NEED CONNECTION FOR WORK AND SCHOOL
TM
Thoko M's update19 Mar 2026, 11:58
Reviewer Update
THE INSTALLATION IS STILL NOT COMPLETED AND STILL NO CALL TO ARRANGE FOR INSTALLATION OF THE ROUTER (PLUG AND CONNECT) I HONESTLY REGRET CHOOSING METROFIBRE.
I WAS CALLED YESTERDAY TO FIND OUT IF I HAVE BEEN ASSISTED AND THE GENTLEMAN SAID HE WILL CALL ME BEFORE 5PM YESTERDAY 18/03/2026 UNTIL NOW I AM STILL WAITING AND FRUSTRATED AS I NEED CONNECTION FOR WORK AND SCHOOL
I WAS CALLED YESTERDAY TO FIND OUT IF I HAVE BEEN ASSISTED AND THE GENTLEMAN SAID HE WILL CALL ME BEFORE 5PM YESTERDAY 18/03/2026 UNTIL NOW I AM STILL WAITING AND FRUSTRATED AS I NEED CONNECTION FOR WORK AND SCHOOL
TM
Thoko M's updateReviewer Update
20 Mar 2026, 06:53I AM STILL WAITING AND SO FRUSTRATED BECAUSE I MUST MAKE A PLAN TO BE CONNECTED WHICH COST ME MONEY
TM
Thoko M's update20 Mar 2026, 06:53
Reviewer Update
I AM STILL WAITING AND SO FRUSTRATED BECAUSE I MUST MAKE A PLAN TO BE CONNECTED WHICH COST ME MONEY