1 reviews | Active since Oct 2021
Waist of money
Firstly giving a one star review is being generous.
I am absolutely digusted with your service. You take my money monthly and as soon as I call for support I should wait more than a week trying everyday to contact you. Just to get an email cancelling all my tickets. I had to incur extra cost of bying data as my Wifi is not working and seen as metro fibre has abo****e no customer support. I have been waiting for more than a week to get a technician to come and sort out my Wifi problems. We have been promised to get a call from a supervisor but that has not realised.
I am so digusted with your service. Please do not and I repeat do not waist your time to go to metro fibre. Worst customer experience I have ever received in my life.
What a corporate bully... taking your monthly fees and not giving us any service in return. Absolutely digusted.
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is crucial to us, and we're committed to resolving your concerns promptly.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. To assist you further, we have sent you an email requesting your account holder details. Once we have this information, we'll be able to investigate the issue thoroughly and provide the necessary support to resolve your WiFi problems.
Please check your email inbox, including your spam or junk folder, for our message. We understand the urgency of your situation and will do everything possible to address your concerns promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Kind Regards
Marilize
MetroFibre Complaints
We sincerely apologize for the frustration and inconvenience you've experienced with our service. Your feedback is crucial to us, and we're committed to resolving your concerns promptly.
Upon reviewing our records, we were unable to locate your service with the details provided in your complaint. To assist you further, we have sent you an email requesting your account holder details. Once we have this information, we'll be able to investigate the issue thoroughly and provide the necessary support to resolve your WiFi problems.
Please check your email inbox, including your spam or junk folder, for our message. We understand the urgency of your situation and will do everything possible to address your concerns promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to rectify the situation.
Kind Regards
Marilize
MetroFibre Complaints