M
Matshepo
1 reviews | Active since Aug 2024
31 Mar 2026, 09:20
Voucher expired before due date
Worst service ever! I loaded a monthly voucher on the 21/03/26 and it expired on the 26/03/26 after they migrated their app/website. I have been calling metro connect since the 27/03/26, sent emails and logged tickets but the issue has not been resolved. Yesterday they said they will sort the issue by the end of business day but nothing has been done. I still don’t have access to internet and my work is affected.
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MetroFibre Networx's replyOfficial
31 Mar 2026, 09:39Dear Matshepo
Thank you for bringing this matter to our attention. We understand the impact this has had on your work and the frustration caused by the delay in resolving your voucher issue.
Your case has been escalated for urgent review, particularly regarding the early expiry of your voucher following the recent system migration. Our team is actively investigating and prioritizing the restoration of your access.
We are also following up on our previous commitment to you to ensure this matter is addressed without further delay. A consultant will provide you with feedback as soon as an update is available.
We appreciate your patience while we work towards resolving this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for bringing this matter to our attention. We understand the impact this has had on your work and the frustration caused by the delay in resolving your voucher issue.
Your case has been escalated for urgent review, particularly regarding the early expiry of your voucher following the recent system migration. Our team is actively investigating and prioritizing the restoration of your access.
We are also following up on our previous commitment to you to ensure this matter is addressed without further delay. A consultant will provide you with feedback as soon as an update is available.
We appreciate your patience while we work towards resolving this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
MetroFibre Networx's reply31 Mar 2026, 09:39
Official
Dear Matshepo
Thank you for bringing this matter to our attention. We understand the impact this has had on your work and the frustration caused by the delay in resolving your voucher issue.
Your case has been escalated for urgent review, particularly regarding the early expiry of your voucher following the recent system migration. Our team is actively investigating and prioritizing the restoration of your access.
We are also following up on our previous commitment to you to ensure this matter is addressed without further delay. A consultant will provide you with feedback as soon as an update is available.
We appreciate your patience while we work towards resolving this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team
Thank you for bringing this matter to our attention. We understand the impact this has had on your work and the frustration caused by the delay in resolving your voucher issue.
Your case has been escalated for urgent review, particularly regarding the early expiry of your voucher following the recent system migration. Our team is actively investigating and prioritizing the restoration of your access.
We are also following up on our previous commitment to you to ensure this matter is addressed without further delay. A consultant will provide you with feedback as soon as an update is available.
We appreciate your patience while we work towards resolving this issue.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations Team