BT
Botjeetja T
1 reviews | Active since Mar 2021
05 Jul 2021, 12:35
VOIP
i have app**** for VOIP for home asked for my limit to be cabbed. Since may 2020, i have been calling for assistance one of the technician said he is busy. even today i am still calling for the same issue, no credit note was given to me as they have agree to credit me all i get is calls none of my issue is resolved as for complains department doesn't look like it exists as not respond from them. the service here is so poor you even get a headache calling for issue to be resolved.
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Replies (3)
MetroFibre Networx's replyOfficial
05 Jul 2021, 12:44Good afternoon Botjeetja,
Thank you for your message. Kindly send us your full names, contact number, residential address, Account Number and Ticket Number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact number, residential address, Account Number and Ticket Number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
MetroFibre Networx's reply05 Jul 2021, 12:44
Official
Good afternoon Botjeetja,
Thank you for your message. Kindly send us your full names, contact number, residential address, Account Number and Ticket Number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact number, residential address, Account Number and Ticket Number so that we can escalate this to the correct department?
Thank you,
The MetroFibre Team
BT
Botjeetja T's updateReviewer Update
05 Jul 2021, 14:28i have been sending mails to complaints and explaining one story from June 2020 until today. Metrofribre VOIP has failed delivering on their service
BT
Botjeetja T's update05 Jul 2021, 14:28
Reviewer Update
i have been sending mails to complaints and explaining one story from June 2020 until today. Metrofribre VOIP has failed delivering on their service
MetroFibre Networx's replyOfficial
06 Jul 2021, 11:39Good morning Botjeetja,
Thank you for your response. Your query has been escalated and is being attended to.
The MetroFibre Team
Thank you for your response. Your query has been escalated and is being attended to.
The MetroFibre Team
MetroFibre Networx's reply06 Jul 2021, 11:39
Official
Good morning Botjeetja,
Thank you for your response. Your query has been escalated and is being attended to.
The MetroFibre Team
Thank you for your response. Your query has been escalated and is being attended to.
The MetroFibre Team