Vodacom & Metrofibre a match made in hell if there is a problem

Vodacom Fibre basically works well, but if there are problems.... not nice to deal with.... We are experiencing connectivity problem since weeks..... I have several reference numbers, but nobody is helping. It is getting worse by day with on and off of the connectivity. The thing we heard from Vodacom first was, we have to try with our Vodacom Reference number to contact Metrofibre. They refused to check, as it is a Vodacom number... everytime we phone Vodacom we are hearing another story..... - we escalate it to the supervisor.... - we think over the holidays Metrofibre is getting lazy and not following up the issue..... - Metrofibre is not answering us ....,. - I am escalating to the branch manager..... These are all the excuses we are hearing, but there is no solution. Very poor service!!!!!