1 reviews | Active since Aug 2012
Vodacom / Metro Fiber
On Saturday 15 February 2025 we reported that our Fiber box have a red alar showing. We reported the issue. Vodacom loged a ticket. They contacted me on Tuesday28 February to know if there is anybody at home so that the can come and have a look. I informed them that we are working and would only be availabel 17:20. The reply was that they dont work after hours. I then agreed on an appointment for Saturday 22 February 2025. So my husband went home on wednesday early, with that I phoned them and informbthem that he was at home. They went out and said a more specialised person should come out. We were contacted at 8:30 this morning by Metro Fiber to tell me that the people will be a bit late but they will be attending to our problem today. We were waiting the whole day. NO ONE came out. No refunds on data that we use will be refunded. No discount on the week that we dont have internet / Wifi. The answer from Vodacom is " then we block your phone number if you dont pay the full amount". So keep on paying for something you dont use. SAD and very BAD.
Thank you for sharing the details of your experience. I fully understand the frustration you've faced with the ongoing fiber issue and the lack of follow-through from both Vodacom and Metrofibre.
We have carefully reviewed your timeline, from the initial report on February 15th to the unsatisfactory service you encountered on February 18th and 22nd. I recognize how inconvenient this situation has been, particularly with missed appointments and the lack of resolution despite waiting throughout the day.
Please rest assured that we are actively investigating this matter and working toward a resolution. Your feedback is invaluable, and we are committed to improving our service to provide a better experience for our customers.
We appreciate your patience, and we will be in touch with further updates soon.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing the details of your experience. I fully understand the frustration you've faced with the ongoing fiber issue and the lack of follow-through from both Vodacom and Metrofibre.
We have carefully reviewed your timeline, from the initial report on February 15th to the unsatisfactory service you encountered on February 18th and 22nd. I recognize how inconvenient this situation has been, particularly with missed appointments and the lack of resolution despite waiting throughout the day.
Please rest assured that we are actively investigating this matter and working toward a resolution. Your feedback is invaluable, and we are committed to improving our service to provide a better experience for our customers.
We appreciate your patience, and we will be in touch with further updates soon.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations