Vodacom Fibre Services

I have once again been let down by Vodacom Fibre. My Fibre again went down on the 10 September, 2022 and I promptly reported this to their Support Team at 11am pleading for the matter to be escalated as a priority as I was now sitting without any WiFi, Internet and TV which is urgently required. They registered my complained under SR***. Notwithstanding the fact that their service Consultant confirmed that they have escalated the matter I have to date not heard from them. Vodacom proudly boasts of a turnaround time of something like 24 hours which has become a joke. I have had nothing but hassles with Vodacom Fibre with numerous breakdowns and rotten after sales service since the inception of taking out this contract with them. I have established the Fibre repairs are done by Nokia technicians with with whom they have a Service Agreement. If Nokia does not come to the party then Vodacom should ditch/dump Nokia and find a new service provider since Vodacom's reputation is now on the line. Notwithstanding the above I would seriously request my fellow South Africans not to touch Vodacom Fibre.