DA
Dianne A

1 reviews | Active since Jun 2020

16 Jul 2023, 13:50

Vodacom Fibre. Service.

Vodacom Fibre. An ongoing saga of poor service. The latest Episode entails my account being cancelled without any notification. This occurred over the weekend!!! I only found out when i enquired from fibre support and they told me the account was cancelled. The Department I was referred to wanted to sign me up for either a 1 or 2 year contract. They did not know or care why the contract had been cancelled. The department I was referred to to explain the cancellation only works week days. In short this looks a way to strong arm clients into renewing contracts over a weekend. Well done Vodacom fibre. Yet another fine example of appalling service.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply17 Jul 2023, 08:54
Official
Good day Dianne,

We are sorry to hear that you received unsatisfactory service.

Unfortunately, we are unable to assist with Vodacom queries, we are contractually prohibited from assisting any other service providers’ clients directly. 
Kindly revert back to your service provider to troubleshoot the issue you are experiencing and to log a ticket on your behalf if required.

Kind regards,
Nthabi