Very upset customer

We have been with Metro Fibre since August 2022. I have always been with Telkom previous to this. We never had any coverage issue with Telkom. My whole house, the yard and it even went up my to our road but with Metro Fibre it ONLY covers half of our home!!! We were told to get WIFI extenders in order to get cover throughout our home, REALLY??? an additional cost to US!!! So why are we paying you monthly ??? Today we called the call Centre for assistance because the Wifi is not working and we are told it will take 2 to 3 working days for them to get a technician to have it looked at!!!! REALLY!!!! I am sorry but with Telkom it is sorted out immediately. Metro Fibre you really need to up your game and start taking care of your customers or you are surely going to lose them. Here is my reference number 240796 if you do not want to lose me as a customer you will look into it immediately. If not I will be going to a Telkom store tomorrow to have a look at their packages and remember the best adverti*****t is word of mouth. Please take care of my situation asap and I will make sure to mention you in a good light the next time someone enquires about Metro Fibre.