J
Jan
1 reviews | Active since Apr 2025
01 Jul 2025, 14:57
VERY UNSECURE and Slow!!!!!
They are VERY slow to support you when having issues with their service provision. Also they don't save client password with encryption, thus their staff CAN SEE EVERYONE'S PASSWORDS. THIS IS A VERY BIG ISSUE in today's online living. Hacking is easy and with client passwords unencrypted is a VERY BIG SECURITY problem!!
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
01 Jul 2025, 15:23Dear Jan,
Thank you for sharing your concerns regarding your experience and the security of our systems. We take these matters extremely seriously, as the protection of our clients' data and the reliability of our service are at the core of everything we do.
Your feedback has been noted, and we are currently reviewing the concerns you’ve raised with our technical and security teams. Our goal is to ensure that all client information is handled with the highest level of confidentiality and that our support processes are efficient and responsive.
We understand the importance of trust in today’s digital environment, and we are fully committed to upholding the highest standards when it comes to data protection and service reliability. You can expect further feedback as soon as our internal review is complete.
Thank you for bringing this to our attention. We value your input and appreciate the opportunity to address it constructively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns regarding your experience and the security of our systems. We take these matters extremely seriously, as the protection of our clients' data and the reliability of our service are at the core of everything we do.
Your feedback has been noted, and we are currently reviewing the concerns you’ve raised with our technical and security teams. Our goal is to ensure that all client information is handled with the highest level of confidentiality and that our support processes are efficient and responsive.
We understand the importance of trust in today’s digital environment, and we are fully committed to upholding the highest standards when it comes to data protection and service reliability. You can expect further feedback as soon as our internal review is complete.
Thank you for bringing this to our attention. We value your input and appreciate the opportunity to address it constructively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Jul 2025, 15:23
Official
Dear Jan,
Thank you for sharing your concerns regarding your experience and the security of our systems. We take these matters extremely seriously, as the protection of our clients' data and the reliability of our service are at the core of everything we do.
Your feedback has been noted, and we are currently reviewing the concerns you’ve raised with our technical and security teams. Our goal is to ensure that all client information is handled with the highest level of confidentiality and that our support processes are efficient and responsive.
We understand the importance of trust in today’s digital environment, and we are fully committed to upholding the highest standards when it comes to data protection and service reliability. You can expect further feedback as soon as our internal review is complete.
Thank you for bringing this to our attention. We value your input and appreciate the opportunity to address it constructively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your concerns regarding your experience and the security of our systems. We take these matters extremely seriously, as the protection of our clients' data and the reliability of our service are at the core of everything we do.
Your feedback has been noted, and we are currently reviewing the concerns you’ve raised with our technical and security teams. Our goal is to ensure that all client information is handled with the highest level of confidentiality and that our support processes are efficient and responsive.
We understand the importance of trust in today’s digital environment, and we are fully committed to upholding the highest standards when it comes to data protection and service reliability. You can expect further feedback as soon as our internal review is complete.
Thank you for bringing this to our attention. We value your input and appreciate the opportunity to address it constructively.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations